Sam McHale | Page 5

I just went too find a older used Acura, and in the process I was treated like I was buying a new car. Mike is a veteran car salesman and he treated me very well in the buying process. Great service, process I was treated like I was buying a new car. Mike is a veteran car salesman and he treated me very well in the buying process. Great service, highly recommended. More

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Sam and the entire Acura Columbus team were phenomenal to work with by every measure. I highly recommend this dealership to all. work with by every measure. I highly recommend this dealership to all. More

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Very helpful, friendly , honest and returned responses quickly. They honored their listed price without hesitation. quickly. They honored their listed price without hesitation. More

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I knew this was not going to be a typical purchase. I was 1300 miles away, and looking to purchase a hard to find vehicle. From the minute I reached out to the dealership to working closely with Steve I was 1300 miles away, and looking to purchase a hard to find vehicle. From the minute I reached out to the dealership to working closely with Steve, I could not have been more impressed by their professionalism and willingness to accommodate me on the non-typical sale of a USED car, nonetheless. Either Steve or Tom (GM) were in contact with me on a daily basis as I was waiting the results of a pre-purchase inspection by a third party, arranging my financing and making flight arrangements to pick up the car. As a small business owner that strives to consistently provide an uncommon level of customer service, it was refreshing to work with a dealership that shares this same belief. The team at Acura Columbus gets how customer service should look and feel. They take ownership of it, and it shows. Thanks again for the amazing experience! More

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The dealership location is prime. Great access to it. Cars presented on the lot and inside. For the most part polite and friendly sales associates, management. I worked with Gonzales Great access to it. Cars presented on the lot and inside. For the most part polite and friendly sales associates, management. I worked with Gonzales on one visit, with Sam McHale on another visit. Got back and spoke with Gonzales again and told him I haven't gotten any follow up calls from him. Anyways, I'd like to look at the Acura 2021. Test drove it on a Friday evening. Saturday morning I called to place a hold deposit on the car to hold it. When I came back sure enough sales rep or another person let the car be used by another person an had 30 plus miles on it. Mr. Cole and I spoke about this incident and Mr. Cole was able to resolve the issue, where Gonzales tried to suggest that I misunderstood the entire issue. I do not mean any harm to anyone ever, but I strongly believe Gonzales has to follow common sense and do what he says he would. A good opportunity for improvement. The best sales person was Mr. Sam McHale, very polite and professional sales representative, courteous and knowledgeable. He well deserved 10 stars. Mr. Adam Hannah really did a fantastic job processing all documentation for me and got me on the road in no-time! Car itself is amazing, great deal! Love every minute driving it! More

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I started my car purchase research last November test-driving several models at Acura Columbus and ended up putting a deposit on a 2022 TLX with them. The staff worked together to seamlessly keep m test-driving several models at Acura Columbus and ended up putting a deposit on a 2022 TLX with them. The staff worked together to seamlessly keep me updated weekly on my car's build status and delivery timeline. I interacted with at least 5 different people and ALL of them were great to work with. My car was built and delivered in March. Sam McHale handled the final process/paperwork/delivery and did an incredible job. We're very happy with the experience and are loving the car! Considering the stories we've read about car purchases during the current supply-chain situation, we were worried about the process - but Acura Columbus did a great job. Thank you! More

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Excellent service all around. My purchase was seamless and I was out in less than 2 hours. They made the car buying experience enjoyable. All employees were extremely friendly and personable. First class and I was out in less than 2 hours. They made the car buying experience enjoyable. All employees were extremely friendly and personable. First class all around. More

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My experience with Sam McHale was fabulous. He helped out both my wife and myself with my TLX and her RDX. We will definitely go back to Sam. both my wife and myself with my TLX and her RDX. We will definitely go back to Sam. More

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What an exceptional experience from start to finish! Sales Consultant Sam McHale, Sales Manager Jason Bayly and Business Manager (finance) Adam Hannah are all very professional, knowledgeable finish! Sales Consultant Sam McHale, Sales Manager Jason Bayly and Business Manager (finance) Adam Hannah are all very professional, knowledgeable and easy to work with. They all made the entire process quick and easy with zero pressure. I started my buying process with an email and the communication from beginning to end was quick and clear. I shopped around Ohio for the best deal and I know with 100% certainty I got the best deal at Acura of Columbus. Buy local - Stay local. I highly recommend Acura Columbus. More

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Finance Department was quick to respond to emails that allowed me to share what I was looking for. When I had to cancel my appointment due to being out of town, staff worked with me to reschedule and have allowed me to share what I was looking for. When I had to cancel my appointment due to being out of town, staff worked with me to reschedule and have someone specifically there I could ask for by name. First class service all the way through the process. When i test drove information was shared about the vehicle that was helpful in the deciding process. There were never any pressure sales. More

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