"Good Service! Good Experience! Almost Excellent!"
I bought a BMW at this dealership and had great service while buying my car. I had my car brought in for minor repairs and Juan did a great job with communicating with me about the status of my car and what was being done to it. I didn't score this review excellent because of a few things that were not a big deal to me, but definitely brought my experience down a level.
-The loaner that was given to me was really dirty and smelly. Although I didn't drive it that much, still should have been cleaned. (also had the rear blinker out).
-My car was not replenished with gas when I went to pick it up. It was close to closing and since I came to the dealership to pick my car up, I just told Juan that I would put gas in it.
-I had my car detailed and I dont feel like it was washed very good. Lots of water spots and dirt on the bottom side of the doors.
"Great deals, great service, much better than the dealership."
- Jason Q.
I won't complain about how annoying it was to haggle with North Scottsdale BMW, I'll just tell you that I bought a better car from CBB for a reason. Every time I've bought a car from a dealer I left feeling mostly disgust. It's such a dissappointing feeling to get a new car, but have to go through the trenches of dealership sales hustles to get it.
NOT the same experience here. My smiling was never interrupted. I left grinning from ear to ear. THAT'S how you want to feel after buying a new car!
"Que" was straight up with me and didn't try to hustle anything. I set my expectations with him up front and he didn't try to push anything onto me. Great experience from start to finish, I would not hesitate to buy from him again. He remembered details of my original visit and made sure our issues were brought up immediately and taken care of. He was also very knowledgeable about the BMW and showed me all the options and features. I have never owned a car that wasn't at least 10 years old and over 100k. So, buying a 3 year old car with 42k miles was like I had been in jail the last 20 years and didn't know cell phones existed.
Also have to give a thanks to Sam for giving my son a cup of animal crackers and entertaining him a bit. We were tired, hungry and were already delayed getting here by an hour. Sam was a welcomed distraction while Que hustled to get our paperwork done.
I would not hesitate to buy from these guys. If you have an issue with the car, bring it up. They care about their reputation, unlike the big dealership who ONLY care about the bottom line. I couldn't stop NS BMW from selling me everything I looked at. CBB sold me just what I wanted.
I WILL buy my next car from these guys.
For taking the stress out of car purchasing! We are very happy with the way you handled us and our car issue with our X3’s steering problem. I was very impressed by your detail and communication. Great job! You’ve got my vote! Thanks again for your kind approach and professionalism!
"Courteous and fast"
- Triple D
I stopped by last Saturday to look at a vehicle. I had no idea that I would be driving away in one. Very clean Lexus RX and Sam was the perfect sales rep for me. No stress, no hassles and no push. Would go there again.
Other Employees Tagged:
"Great Experience! "
Sam was so patient and helpful in helping me find a car that I loved. He made the experience easy and enjoyable and walked me through the entire process. CBB has a great selection of vehicles and goes the extra mile for their customers. If you are looking for a new car I would highly recommend visiting Sam at Certified Benz and Beemer.
"Great buying experience "
Great buying experience all the staff I worked with was Great.
Only thing that wasn’t my favorite was the no hassle price car max approach car was a decent price but haggleing is part of the car buying experience
"Phenomenal expierance !"
Sam , thank you for making my car shopping expierence so smooth and efficient . Very professional and would highly recommend him to any one looking to buy a car .
Thank you for making it happen .
"Easy. Helpful. Personable. No nonsense. "
Easy. Streamlined. Highly recommend.
Working with CBB was a very great experience, which has never been the case in all of my car buying experience. I worked with Sam M in sales and he was so awesome! No pressure and I got the deal I wanted on my trade in. Joey in service was super helpful and personable as well and got me out the door quicker than I ever anticipated.
Go see these guys. It’s different. In a very good way!!
Other Employees Tagged:
"Sam was great! I ended up with a better car than I came for"
After arriving at the dealership the car I came for was gone. Sam and I test drove a similar model but when I spotted another car that I didn’t even know about, we tried that one. I loved it!! Deal was done and the process was very smooth! Would highly recommend!!
"Hospitality at its best!"
I had an accident where my car was totaled and I needed to buy a new car. Sam was so helpful in meeting my needs and finding the right car for me. Joe made the buying process easy and painless. I would most definitely recommend anyone to by a car from CBB!
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