I worked with both Sama and Deepak through the process of buying a new 4Runner and they were both great communicators and easy to work with. I would certainly be happy to work with either of them again.
"Great Car Buying Experience!"
The last auto I purchased was in 2004 (RAV4) and was totaled in an accident in December so I was not excited about shopping for a new auto as my memory of working with most dealerships was not pleasant. However, working with Sama was a nice surprise - she was very pleasant to work with and patiently answered my many questions/concerns. Same was not only fun to work with (great personality) but you can tell she actually cares about her customers. My son has told me he is interested in purchasing a Prius Prime possibly in the Spring and I will definitely refer him to Sama and Toyota of Plano.
"Exceptional Car Buying Experience!"
- Andrew Smith
Sama made the entire process of purchasing my car as easy as it could possibly be. Past experiences at other dealerships were a major headache and took up most of my day. Working with Sama, the entire experience was fun and productive. She was able to answer all of my questions directly and was completely honest with me throughout the process. You can tell that Sama really cares about her customers, and she goes out of her way to make sure that you are completely comfortable and satisfied with the experience. I never once felt pressured, which has been a rare experience in the car buying experience. The finance team was also fantastic, and they thoroughly explained all paperwork that I was signing to make sure that I knew exactly what I was doing.
My experience at Toyota of Plano was fantastic, and I will definitely return for future purchases!
"Best car-buying experience ever!"
- Baba Ella
It was an absolute pleasure to work with Toyota of Plano. Every encounter was perfection. I went to the website and was promptly greeted with a web chat and was able to get my questions answered on the spot. I requested a call back and received a call within minutes. I explained my situation -- I had a lease and wanted to understand the options for trade in, etc. The options were clearly explained to me over the phone. I was then put in contact with Sama Hawileh, sales consultant.
Sama was amazing. I felt completely at ease at all times and never felt pressured. She walked me through my options and provided clear guidance throughout. Meanwhile, she continually had other staff working other parts of the process to minimize delays. Even the finance process was a good experience (this typically is my least favorite part of buying a car).
I would highly recommend this dealership and Sama in particular. At the close of the sale, Sama patiently walked me through the features of the 2018 RAV 4 and helped me set up my cell phone and car apps.
I felt like a VIP customer throughout this process. Thank you for a great car-buying experience -- the best I have ever had.
Thank you, Sama, for being a great human being. I never felt like I was dealing with a salesperson.
Other Employees Tagged:
, The person who handled the online chat on your website.
"3rd Purchase and Happy About it"
Toyota of Plano has been my dealership of choice for my last 3 vehicle purchases and will get my business (when they move to Frisco) when it comes time for my next one. Sama has helped me with my last 2 and was my champion; she takes me concerns to heart and makes them her own. She is personable and sweet, very easy to talk to. Toyota of Plano is lucky to have her and I am glad I can rely on her for a quick shopping experience. I can call her any time and she is responsive and ready to help. Ken Steele was also instrumental in my most recent purchase and very charming, organized, honest, and easy to engage with. Sama and Ken are a dream team.
"Excellent service in Toyota of Plano "
My experience in Toyota of Plano was amazing! I had called before going and spoke to sama and she was so delightful to speak to and assured me that she’ll help me with the car I want and the next day when I went in she did just that! She was patient with me picking which car I wanted she was so helpful with helping me narrow down my choices and well informed to tell me which models come with what and which will fit me best and she was so genuinely kind always making sure I was okay offered me water/coffee and never made me wait too long or forget about me. Kal helped me in finance and he was amazing! So funny so helpful answered all my questions. Between Sama and Kal I couldn’t have asked for a better experience buying a car! I would definitely recommend Toyota of Plano!
This dealership went above and beyond to make a great deal with us! They not only managed a good price but also stayed well past business hours to seal the deal! It was not hard sell and it was really about trying to meet my needs! This is our 2nd purchase with Toyota of Plano. Greg Murrah was courteous, kind and very knowledgeable. He went above and beyond trying to meet our needs as a family. We were able to look at cars initially, then bring our girls in to have a say, and finally make decisions. Greg was extremely patient and helpful. Sama Hawileh did all the negotiating for us with Mirza Begovic. She was on point and honest and very willing to take the time to explain the finer details or anything I had concerns over. Mirza did everything possible to help us make our purchase. This is a great dealership with very qualified and friendly employees! Employees who are willing to go above and beyond for the customer!
"Great New Car Purchase Experience"
Sama was knowledgeable, friendly, great to work with, and informative about the 2017 Highlander we purchased. She made our new car buying experience pleasant. I highly recommend her to anyone planning to purchase a Toyota.
"So helpful...so nice and informative "
Sama was the best sales lady I sow , she helped me alot to go for my dream car on my budget! Love my car and I liked how Sama answered every single question about the car any time after leasing ...
She know tow languages and that helped me a lot to explain for me leasing and car options...ect..
"New car sales"
- Taylor L Shea
I had ordered a new 4Runner and Sama was my sales rep. She was very prompt and always very responsive to any questions that I had. Once the car came in buying it was a smooth and quick process which was very much appreciated. The car came out looking great and am very pleased with it. Faz and Matt also helped me from the beginning and they were very helpful throughout the process.