"Worst customer service & Do NOT fall for a "Deposit Hold""
Long Story Short: avoid this dealership, esp. Samantha Cannici and Bill Backes.
When I came into this dealership I spoke with Bill Gusta, who was extremely helpful and insightful. I returned a few days later on a Tuesday for a second test drive in a particular CPO vehicle that Bill shared had just come in. During this second visit, my father test drove the car and I was planning to return the following day (since Bill did not work on Tuesdays). On my way out, Samantha Cannini mentioned that there was another customer who was very interested in purchasing the car who was planning to come that evening at 6pm to take a look. She mentioned that given that this CPO vehicle only had 9,500 miles on it, a few people had called in to see if it were still available. Given that my father and I had to leave, she suggested that I put down a refundable $500 deposit to "hold" the car, and she would then not show the car to the other customer. She then calls me three times over the next few hours and says that the customer is interested in the car, and that there was no risk to putting down the refundable hold. I give her my credit card information over the phone. Over the next few days, I went into the dealership to get a few questions answered regarding out-of-state registration, car features, insurance, etc. We agreed that I would pick up the car the following week, and when I arrived I wanted to discuss the price with Sam. At that point everything changed. They were unwilling to budge on price because "the deposit meant that no price negotiation would happen after". She took me to the Finance guy (David?) and then every person in that dealership refused to let me meet Sam again. I wanted to understand where in the process the communication broke-down, and why she had lied to me. She framed the deposit as a hold, instead of a price lock-in. Everyone was extremely rude and in attack-mode, with no desire to actually understand why I was so upset about this whole experience. Sam suddenly was not available, and when I returned to pick up my plates - she again was not available. Bill Backes, who I believe is a senior salesman, is one of the most condescending, brazen humans I've interacted with. He blamed the entire incident on me, and refused to discuss how/why something like this occurred. I was intent on purchasing the vehicle, and I did. However, this was the biggest purchase I've made to date and the entire experience was extremely traumatizing, disappointing, and off-putting. I don't think all Infiniti dealerships operate in this way, so I would suggest anyone interested to avoid the blatant offense and find a different dealer.
"Very pleasant service experience a warm comfort."
I had brought my new QX60 in for a windshield replacement. I did not know what to expect as I had just picked up the vehicle new 2 days prior. I was a little nervous and wanted to ensure my vehicle was made whole as soon as possible. Allie alleviated my initial doubts and answered my questions. Also my sales person, Samantha was there to also help out in getting the loaner. To my surprise the loaner was the same as my vehicle except for the interior. This gave me a chance to continue to familiarize myself with the car as it was still brand new to me. A few days later I was contacted that my car was ready. When I picked it up we were very pleased as the condition. A new car wash was very welcome too.
Thanks to the service department! A shout out to Tommy G. as he had advised us to purchase the extended warranty which covered the costs of replacing the windshield.
"Smooth buying experience of the CPO Infinity"
It was smooth buying experience, Samantha was upfront with all the cost information and was more than willing to accommodate our request. George helped us with reprogramming the keys and was willing to remedy any modifications we found in the car.
Overall it was a pleasant experience. Will definitely consider this dealership for future cars.
Other Employees Tagged:
"Great experience "
Friendly staff, took great care of me and my vehicle. Explained everything in detail on the work done to my car. Gave me a great loaner car while my car was being serviced. Definitely recommend this dealership!
"Fixing the issues with CPO infinity Q50"
Overall experience was good. Completed all the reported issues with the quality and in the allocated time. Will be performing future services at this location
"Great Team at Salerno!"
Great team at Salerno, in and out in a flash, and well cared for in the process. I would go back to Salerno in a flash!
"Another Great Service call"
Great and courteous service every time! Really a top-notch dealership!
Allie helped me this time and she is very sweet - explained everything to me!
"Purchased a Certified Preowned car"
- Paul Rossetti
It was a pleasure dealing with this dealership. They offered me a reasonable trade in and I purchased an awesome Q50. The salesperson was very professional and kept her eye out for the car I was seeking and the used car Manager was equally professional and both extremely helpful. I will be purchasing future Infinity’s from this dealership. They get high marks in my books.
"awesome service "
The staff is friendly and accommodating and the new service department is 2nd to none. They promised a timely service and delivered with no inconvenience at all.
Amazing dealership!!! Beautiful brand new show room with many beautiful luxury cars to choose from !!! From the receptionist straight through to the general manager of this place in one word is simply amazing !!! I am proud to say I have been one of their very loyal customer since this dealership opened up. There is a reason why I am still a loyal customer is because this dealership along with the employees are simply amazing!!! Thanks so much to Kevin Tonero, David Kasliner, Jorge Rodriguez, Sam Cannici, Danielle Romeo, Tommy G, Joan and Judy and to the rest of the staff you “ROCK”!!! I’m so excited to be driving in my brand new Qx60 and thank you again for making buying a car a fun experience!!! Love the new exciting showroom!!! Will definitely be back and will refer any one looking for a fanatic car with impeccable, friendly service.
Roberta :-) and Mike Connolly