"This is a terrific dealership. There is no "hard..."
This is a terrific dealership. There is no "hard sell" from any of the sales reps or management. They truly try to get you the best deal possible. This was the fastest new car buying experience I've ever had. I have acquired 3 vehicles from this dealership, and will continue to take my business there.
The service department is also outstanding. You and your vehicle are treated like VIPs by the accomodating service staff. They have a great customer lounge area and on Wednesdays, even offer manicures while you wait for your car.
"I had a wonderful experience with DCH Lexus of Oxnard. ..."
I had a wonderful experience with DCH Lexus of Oxnard. Scheduling was easy, and they had the appointment available that worked with my busy schedule. The check in of my vehicle went smoothly, Sammy assisted me, and he was friendly and efficient. I was then taken to Adriana who took care of getting me into a loaner, and she was an absolute delight!! She put me in a new RX350 which I enjoyed driving very much. Phoung called me with a recommended repair in addition to the service that I was in for, he called the warranty provider, and took care of the repair that was covered under the warranty as well. The service was completed ahead of schedule which was appreciated as I had to get home in the dreaded Friday evening traffic. I checked them out because Costco had a discount coupon, and even though it meant driving there from LA, it was worth it for the savings alone. The folks at this dealership were all very friendly and helpful, my car was all washed when I went to pick it up, I will definitely be back!
Other Employees Tagged:
Phoung and Adriana
"DCH Lexus of Oxnard, California service was great. Judy..."
DCH Lexus of Oxnard, California service was great. Judy Williams the service manager, Sammy and Efrain were excellent to work with. I would just like to take the opportunity to tell everyone to expect excellent service and they go out of their way to make sure that your car is taken care of properly. Friendly, excellent service is what you will get at DCH Oxnard Lexus.
Other Employees Tagged:
, Judy Willams, Sammy, Efrain
"While this review is long overdue, I still would like to..."
While this review is long overdue, I still would like to post it. In 2009 I brought my 99 Lexus LX470 into service at another Lexus dealer. My truck was damaged while it was in for service. While the other dealer was extremely difficult to deal with, they eventually relented and paid to have my SUV fixed. Since I refused to bring it back to them, I went to DCH Lexus (which was much closer to Santa Barbara). Not only did DCH Lexus fix it right, I was treated courteously and with respect which I was not accustomed to at my other Lexus dealer. When I am in the market for a new vehicle new or used, this dealer will most likely be the absolute first place I stop. This dealer not only sets the bar for how Lexus dealers should act, but for all car dealerships.