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Sammy Hood
Refer Me
31 Reviews
Started as a Service Technician, was quickly promoted to Service Advisor and then Assistant Service Manager with Snyders before joining the Carlton Motorcars Family. Now, he serves as one of our best Service Advisors. Anything you need, Sammy is your guy!
Read moreDealership Experience
21 yrs, 10 mos
Industry Experience
43 yrs, 4 mos
Specialties & Trainings
Service Manager of the Year (2 Yrs)
Employee of the Month (3)
Subaru Service Manager Award Winner
Porsche, Volkswagen & Audi Guild President
Multiple Mercedes-Benz Awards Winner
31 Reviews of Sammy Hood
March 29, 2023
Ben is a very nice and patience salesman, also all the peoples in this dealership very friendly! peoples in this dealership very friendly! More
by mimi
Other Employees Tagged: Ben Mandish
Helpful 
March 27, 2023
Dealership is awesome. The staff is friendly and polite. Pablo is the best salesperson. You couldn't ask for a more personable and professional person assisting you. The staff is friendly and polite. Pablo is the best salesperson. You couldn't ask for a more personable and professional person assisting you. More
by Ms K Winsagain
Other Employees Tagged: Pablo Goycochea , Chase Bradley
September 18, 2022
I extremely love my brand new 2022 Mercedes gle 350 Hampton Byrd is an extremely knowledgeable salesman. He walked me through the buying process, answered all my questions and was a joy to work with! U Hampton Byrd is an extremely knowledgeable salesman. He walked me through the buying process, answered all my questions and was a joy to work with! Upon delivery, he make sure I understood how everything worked before left the dealership. More
by Neel
Other Employees Tagged: Hampton Byrd
November 02, 2021
Service department will change scheduled appointments at their leisure. I had a service appointment for 8:00am on 11/2. I dropped the vehicle off early at 7:30am. I returned to the service department at 3: their leisure. I had a service appointment for 8:00am on 11/2. I dropped the vehicle off early at 7:30am. I returned to the service department at 3:45pm and was informed that my vehicle still had not been serviced. Someone in the service department decided to change my appointment time to 3:00pm, but I still had proof via email that the appointment was scheduled for 8:00am. Instead of accepting that they screwed he stated that the appointment time is the time to meet with the service provider, which is a BIG LIE, because every time I previously had my vehicle service it was service in a timely manner. You have lost a customer, I will have my vehicle service at another dealership that will not change appointments just because they want to and do not inform the customer of their actions. Substandard service and lack of professionalism. More
by kdrewitt
Other Employees Tagged: Cary Eckhardt, Scott Gordon, Brian Jordan, David Knutti
July 22, 2021
Went to get my car serviced……Sammy and the team was very pleasant; everyone had great customer service front he moment I pulled up until when I left. pleasant; everyone had great customer service front he moment I pulled up until when I left. More
by SEllison
Other Employees Tagged: Can’t remember everyone’s name, but I paid cash and the lady that took the money was very nice (I know she’s from Massachusetts area).
July 04, 2021
Last visit was excellent, Sammy's service experience was pleasant and on time. No problems car was clean and correct and all questions ans. Thanks Dean Wisler pleasant and on time. No problems car was clean and correct and all questions ans. Thanks Dean Wisler More
by ilwizx@charter.net
June 21, 2021
Sammy Hood is an asset to Carlton’s Service Department. He is one of the reasons that I have brought my cars to Carlton’s Service Department for the past 17 years. He is also one of the reasons that I am He is one of the reasons that I have brought my cars to Carlton’s Service Department for the past 17 years. He is also one of the reasons that I am still driving a Mercedes Benz. More
by Smallsbh
June 17, 2021
Carlton Motorcars provided outstanding service for my Mercedes ML-350 SUV and GLA-250. Sammy , my Service Advisor, is excellent and his attention to detail is superb. Mercedes ML-350 SUV and GLA-250. Sammy , my Service Advisor, is excellent and his attention to detail is superb. More
by SC Marine
June 15, 2021
The entire team from sales to service is top notch. Wouldn’t go anywhere else in Greenville, SC. Tyrone Chapman is mire than a sales person, he is customer first oriented and a try brand ambassador. Fa Wouldn’t go anywhere else in Greenville, SC. Tyrone Chapman is mire than a sales person, he is customer first oriented and a try brand ambassador. Fatima abd team in service are always courteous, responsive, and effective at addressing any issue, question or concern. More
by Tpdunning
Other Employees Tagged: Cary Eckhardt, Scott Gordon, David Knutti
