Samuel Abel

We have always had a great experience with Evans Toyota’s service department. Each service advisor treats us with respect. I love that they provide video of our vehicle back in the service department. It sho service department. Each service advisor treats us with respect. I love that they provide video of our vehicle back in the service department. It shows commitment and concern for their customers. More

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While under warranty I took my vehicle in twice to have my door problem assessed and fixed. Both times they told me they “couldn’t figure it out” and sent me home. The problem kept getting worse until this my door problem assessed and fixed. Both times they told me they “couldn’t figure it out” and sent me home. The problem kept getting worse until this past week when the same back door of my van came open while I was driving down the road- with my 5 year old sitting in the seat next to it. I immediately called Evans in a panic and they assured me they would figure out what was wrong. And guess what? They did. This is the third time I’d taken it in for the same problem. They then proceeded to tell me that my warranty that would’ve covered the repair was expired by 6 days and that “unfortunately” I’d owe $1,400 for the repair. Lenny, the Service Director, called me and stated they knew what was wrong this time because his mechanics ran the diagnostic test for the door, and he also ADMITTED that they had not run this test either of the two instances before when I’d taken it in for the problem. Instead of assuming the responsibility of the mechanics not running the proper tests as they should have, he blamed me as the customer. WHAT?! I have been a long-time customer of this place, and I’ve run into many great employees, but unfortunately this circumstance will never have me back in their door. I’m a lifetime Toyota owner and will always be, but I’ll drive as far as I need to find proper service and mechanics who actually know what they’re doing. Lenny went far above and beyond to fail his very justified upset customer. More

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John is always great to work with. He is friendly and always willing to help any way he can! I would highly recommend him and Evans Toyota service! He is friendly and always willing to help any way he can! I would highly recommend him and Evans Toyota service! More

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Quick and courteous service with convenient shuttle to and from anywhere in Fort Wayne. Will continue to take my cars there. and from anywhere in Fort Wayne. Will continue to take my cars there. More

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Always, fast efficient, and friendly. I've bought three soon to be four cars through Evans! Highly recommend choosing here for your vehicle needs. soon to be four cars through Evans! Highly recommend choosing here for your vehicle needs. More

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Very excellent with the service and friendly staff reminder which is very helpful for customers. Worth the money and time at the dealership for the best car. reminder which is very helpful for customers. Worth the money and time at the dealership for the best car. More

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Chad was fantastic and easy to work with. Helped us get exactly what we were looking for in exactly the right price range. We are very happy with our car and our overall experience. exactly what we were looking for in exactly the right price range. We are very happy with our car and our overall experience. More

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Excellent Service Excellent, prompt service and courtesy employees make for a pleasant experience at Evans Toyota. Dependable and trustworthy are good descriptions for Excellent, prompt service and courtesy employees make for a pleasant experience at Evans Toyota. Dependable and trustworthy are good descriptions for the service I received. More

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Rentals with Dave Renner I recommend Evans Toyota for all my passenger van rentals. I am a youth director that takes several trips a year including road trips across the natio I recommend Evans Toyota for all my passenger van rentals. I am a youth director that takes several trips a year including road trips across the nation. I have worked directly with Dave Renner for the past four years and I prefer to only work with Dave for my rentals. He ALWAYS has my rentals ready for me when I arrive to pick them up. He has great prices that allow me to budget accordingly. He is always kind and prompt when I schedule rentals and when I pick up. The vans are always clean when I pick up and I'm not charged extra afterwards. I have confidence in Dave and his mechanics that the vans are maintained properly. When I have long trips, I have no worries about the van's abilitiy to get me through my trip. Whenever someone is talking about van rentals, I always suggest Dave at Evans Toyota in Fort Wayne. More

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