Samuel Desroches

I always receive excellent service at the BMW of Boston dealership. Hadi is informed, friendly, responsive, and has my best interest in mind. dealership. Hadi is informed, friendly, responsive, and has my best interest in mind. More

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Wonderful experience; Hadi is the best! He’s patient, kind and completely accommodating. He found me the perfect car; I am thrilled!! He’s patient, kind and completely accommodating. He found me the perfect car; I am thrilled!! More

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Great customer focus from the sales through service teams. Special Shoutout to James Gibbons for exceptional service. teams. Special Shoutout to James Gibbons for exceptional service. More

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Employee quality is as expected from BMW quality! Everything went smooth! Thanks Hadi for everyhing👏 Everything went smooth! Thanks Hadi for everyhing👏 More

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Being a customer of Herb Chambers BMW of Boston for over 25years has been one of most greatest experience of all time. 25years has been one of most greatest experience of all time. More

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The dealership was welcoming out of the gate. I did not feel pressure at any point and my salesperson, Hadi was there to help answer questions and follow ups via text or phone calls. I ended up b I did not feel pressure at any point and my salesperson, Hadi was there to help answer questions and follow ups via text or phone calls. I ended up building my X6 and Hadi helped me through the process and kept me in the loop during the time the car was built. For delivery, Hadi walked me through the many technology options and differences from other cars and also reiterated I could and should call with any questions. I was introduced also to the head of service, Matt Krappe that was also a swell guy and I look forward to having my X6 serviced at Herb Chambers to keep it in tip top shape. Thanks again! More

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Manos was straight forward and kept his word. He was very accessible and gave me great advice. He was very accessible and gave me great advice. More

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I showed up at Herb Chambers BMW of Boston with my wife and 2 young kids on a Saturday. Saying they took care of us is an understatement. From our amazing sales advisor Steven Petrucci to his sales manager and 2 young kids on a Saturday. Saying they took care of us is an understatement. From our amazing sales advisor Steven Petrucci to his sales manager Jasper and not to forget his General Manager Mrs Steffy that welcome us shortly after we walked in. I walked in there frustrated for still being on the waitlist at another dealer after ~9 months to walking out of there with my dream car. This place is full of great an great cars, but yet at the end of the day, it is filled with great people that truly care and take the time and this is what makes the difference. More

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Kevin has been taking care of our purchases and leases for years. He is outstanding!! We love our cars! for years. He is outstanding!! We love our cars! More

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Unfair and misleading business practices-- Dealer non responsive to multiple requests for a "guaranteed" refund of a cancelled service agreement going on 4 months at this time. 6-15-22 I have had no in responsive to multiple requests for a "guaranteed" refund of a cancelled service agreement going on 4 months at this time. 6-15-22 I have had no interactions with the Service department, just management More

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