Was in the market for a new car for a while now. Wasn't sure what I wanted to get. Came in to browse around ended out with a new car thanks to the deal Pasao and Sang got me. Got the color and combination I wanted. Transaction went smoothly. Happy customer! Will come back when I'm ready for another car! Thanks guys!
"Very helpful and pleasant"
Christian was very insightful and gave his expert opinion on the car I was interested in. He was understanding of my financial situation and made my experience very relaxing and was able to accommodate me
""SINCE DAY ONE' !!!!!"
- Ray Estrada
I have developed a great long time fiendship, service and respect with John Driebe"s dealship ever since my very first purchase many years ago. Starting with Khanh Ho, Warren Santos, Sang Chac and Jambert Corpus. These guys are just unbelievable! With their friendliness approach, knowledge and respect I have recieved over 10 years, this is my "go to place" to purchase my vehicles and for my family and friends.
"Great experience "
This was a great experience very healpful people I was two years ago here and they help me in the same way to find the car tha was affordable for me thanks Nissan
"Very nice salesman"
Lee Lee did an excellent job by helping me find the right car, a white pathfinder! I'm at excited and happy. He is very friendly and helpful. Sales manager Sang Chac was very kind as well and explain everything thouroughly.
"AWESOME Finance MGT..."
- Mr. White
I have had the pleasure of dealing with Joe for several purchases. He has made my purchasing so simple and a pleasure to do. He is always upfront and honest about all options on the table. Hands down one of the best in the industry. Warren, VU and Sang were ALL great to deal with too...
"It was so easy!"
Buying a car can be such a scary process. You hear everyone warn against one thing or another about buying a car. I never thought buying a car from Nissan of Elk Grove would be so easy. Vince was extremely knowledgeable and showed me different options. I didn't feel any pressure, almost felt like I was being helped by a friend. Dave Hidalgo and Sang Chac went above and beyond to get me approved and an amazing deal. Vu explained the entire contract to me so I fully understand everything, I left the dealership without any questions. I would highly recommend this dealership to anyone looking for a car.
"Truly exceptional "
Bought my first nissan from anthony and it was a great and easy experience. Salesperson was very helpful and knew exactly what i wanted. From anthony helping me out to Jambert in finance, it was a good experience.
Elk Grove Nissan is the best dealer I have even been to. Good service, friendly and easy to deal with. I will come again if I need another car.
"Defective car and bad customer service"
Seems like my first review on here was deleted.
Not a good experienced at all. When I walked in to make a purchase on august 31, 2016 everyone was very tentative and happy, but during the next day when I came back to take off the maintenance package, Jambert (financed)not meet me in person and had Mitchelle(internet sales person) come process my contract instead and said he was in a meeting but instead he was texting the person who referred me to nissan, and I knew this because during that same time my referral also texted me telling me that he is texting them. Exactly one week after the purchased I came back to the dealership and Jessica who is a sales person compared the condition of my new car to a batch of baked cookies, saying that in a batch of baked cookies, not all of them are perfect. This got me so angry, because the price of a batch of cookies cannot be compare to the price of a new car. If any sales person is going to use analogy, please use something that is of price value. That thursday night when i came in, they told me to get in contact with Sang, but Just trying to get in contact with Sang (sales manager) was really difficult, I left him voice messages, and still no reply. Dave/David (sales manager) was not much of help either, because while talking to him on the phone he tried to brush me over by saying he is busy and have something else to do. Natalie (body shop) was not even informed that my car was in the shop when she called me on 9/14/16, when my car has been in since the day before. As of today 9/18/16, I have not received any call about on any update for my that has been back in the dealership. My car is also in the shop for unflushed doors, which is causing the door to scrape the paints on the door frames. The back trunk door have a very big gap on the right side that I could probably use a screw and fit it through the gap. There was an arrow drawn on the very bottom of my driver door where the paint problem is on the inside and when I addressed this to Wesley(service manager) he rubbed it off and said it's just dust. I have photo as proof. There are also yellow marking on the inside joints of my car and I also have photo as proof for those. I also told Wesley that my car was not smooth and instead of addressing it, he told me that because it is a sentra it will not be as smooth, then went into comparing and telling me all the different models of car that nissan carry. I also spoke to Erik (service director) about the smoothness of my car and compared it to the rental car they gave me which was a Versa 2016, the cheapest model for nissan, and he said a sentra cannot be compared to a versa. This got me angry too because my rental car is a lot smoother and cheaper than the brand new car i bought. My sister recently purchased a sentra in 2013 and an atima 2015 and said she never had those yellow markings on her new car ever, and both car runs very smoothly. Overall, I've only drove my new car for less than one week and noticed so many problems with it. Was able to drive it for almost two weeks and it is in the auto shop already. I purchased this car because I had previous car issue and this new car was supposed to replace those issues I had, but yet I have been more stressed than I have ever been in my life. Finally after a whole week of having my car in their shop, Marco who is the general manger contacted (9/20/16) me about my situation and offered me a new car, but I denied it since the service I've received from them was so bad, imagine going back there for service and have everyone talk behind my back. It does not matter how professional a work area can be, there will always be small group gossips about everything that goes on in their environment. I do not want to be part of those small talk. Marco was able to give me a full refund on the car. Nonetheless, I'll have to say none of these people want to hear any stories you will have to share because they don't give a xxxx besides getting their money, which in my opinion is a bad customer service skills especially in this field of profession where the customer is dealing with large amounts of money.