My husband and I were in the market for a quality used Subaru Forester and had been to multiple Subaru dealers in MD and we had the best experience at Heritage Subaru by far. They had the best selection of cars and you can tell they truly care about the quality of the used vehicles they sell. We contacted Heritage and was able to meet with Sanjay, their amazing salesman, the same afternoon. He was very knowledgeable about many aspects of the Forester and was able to explain details about the vehicle that other dealers had no clue what it was, such as the Subaru Welcome. He is clearly passionate about Subaru and what that brand stands for and he is a great asset to the Subaru family. Sanjay absolutely exceeded my expectations with his personable, down to earth personality and the knowledge and passion he has for the Subaru brand.
"Exceptional Customer Service (Mr. Bill Middleton)"
- Tim S.
Just a note of appreciation for the excellent customer service Mr. Bill Middleton (Service Department Advisor) has provided each time my wife or I brought our 2017 Outback in for routine scheduled maintenance. We're both very appreciative of the time he's taken understanding and answering any questions we have and his helpfulness when we call in to schedule an appointment. We're also grateful for his recommendations on which services would be most appropriate (or not) based on our mileage & driving. As we begin looking for another Subaru (Forester), the exceptional service Mr. Middleton and Heritage's Service Department have provided are a significant influence in our preference for this dealership.
This is my first/only online review (my wife may have done the online surveys), so I'd like also mention the outstanding pre- & post-sales support provided by Mr. Sanjay Fitzgerald.
"Great people! Great deal!"
Heritage certainly values customer loyalty. After just two years with my 2017 Outback, I wanted to get additional safety features that are on 2019 Outbacks. While having the 2017's oil changed, I talked to Sanjay Fitzgerald (a most personable young gentleman) and made an offer on a 2019 Outback that I could afford. This offer was far below what my research suggested would be acceptable. With no hassle the deal was accepted and a few hours later I drove my new 2019 home. Sanjay and Heritage made this the best experience I've had in 40 years of buying cars.
"Friendly and Helpful"
The service I received at this dealership was exceptional. They were friendly, workable and very resourceful. Communication could have been better but overall I was very impressed and Sanjay, my salesperson, went out of his way to make sure I was happy. Very impressed, very satisfied.
"Great Experience "
Sanjay was not only very informative about the forester but super helpful on all ends . Recommended seller ! Can tell he has a passion for the quality product . Very happy with purchase
"EXCELLENT SERVICE & FUN EXPERIENCE"
Sanjay Fitzgerald was helpful and knowledgeable from my first phone call through the test drive and buying process. He proactively provided information and answered all questions. He is personable and courteous. I would recommend him to family and friends. The dealership is clean and staff is friendly.
- Pennsylvania couple
Stopped in to see the new Subaru Ascent and Volkswagen Jetta and ended up buying both. Our salesman, Sanjay Fitzgerald, was extremely knowledgeable about the both car's features, even setting up the Starlink on my wife's new Ascent. With buying two cars at once, we were there long after closing, but Sanjay and Milton Taylor in financing were very accommodating and made the process much easier. This is our fourth Subaru, and the fourth Subaru dealer that we've dealt with purchasing the cars. Heritage was great to work with throughout the process.
"Sanjay was extremely helpful, knowledgable, and really nice."
Sanjay was fantastic from the second we met him. He was extremely knowledgable not only about the cars, but also about pricing, financing, and every in between. Sanjay was extremely helpful, and delightful to work with. I would recommend anyone looking for a car to go see Sanjay, even if you do not think Subaru or VW is for you, you never know until you try, and with Sanjay you know you will be getting the best!
"Great experience at Heritage with Sanjay Fitzgerald!"
Thank you so much for a great car buying experience, Sanjay Fitzgerald!! Such a knowledgeable, polished young man!! He is destined to be a top salesperson! I definitely recommend you!
"No pressure "
Sanjay was a very knowledgeable and friendly salesman. He spent a lot of time with me and let me test drive many Foresters so I could make an informed decision about the options I really wanted and needed. Thanks Sanjay!!