"Efficient and professional"
We had an excellent experience with Jim Donahue at Lou Fusz trading in my Rav as my lease was expiring. We considered several options with the help of Jim and Scott (they worked well as a team to make our experience smooth and efficient. Jim was very thorough with our delivery! First time I ever had a salesperson assist me transferring items from my old car to the new one!
"Seems Their Mistake Was My Fault"
So I started looking around at cars over the last week to upgrade to and I pretty quickly came to the conclusion that Toyota was were I was wanting to be. I called around to a couple places, sent out a couple emails, all asking for price quotes for their 2019 Yaris LE, just to get an idea where my car was situated in the market.
The folks over at Lou Fusz were one of the dealerships that came up in my search so I sent an email to them. Now, originally, I was trying to get a hold of a different employee, who apparently was one vacation at the time, so Mr. Christensen responded to my original email asking for a price quote. He told me the Yaris hatchbacks were scarce and he needed to talk to his manager about a price because of that, he also asked if the Yaris iA sedan would interest me.
Now, in my research, I found that the 2019 sedan model is just called "Toyota Yaris", while there are two 2018 models called Yaris Hatchbacks and Yaris iA (a sedan). I have done no real research about the 2018 Yaris Hatchback and am not interested in it at the moment, so I responded to Mr. Christensen's email by trying to clarify that I was interested in the 2019 model. His response to this was as follows, "Correct. Does that mean you don’t want the sedan?"
I responded that, yes, I was not interested in the 2018 Yaris iA. His follow up email was as follows- "There are no 2019 Yaris in the country yet!"
More than a little confused, I called a different dealership that I had set up a test drive with the next day to double check that I wasn't making a mistake and about to test drive a car I had not looked into, which the lovely woman on the phone assured me that I was scheduled to test drive one of their 2019 Yaris'.
This was my follow up email to Mr. Christensen- "Sorry again if I'm being unclear, I'm not interested in a Yaris hatchback or the 2018 Yaris ia sedan. I'm looking for the price of the 2019 Yaris. It's a sedan according to the Toyota website."
The colorful Mr. Christensen's response to this email was- "There are No 2019 yaris' built as of yet. Anywhere in the country. Regardless of sedan or hatch. They haven't built them yet. So I can not get you a price yet."
Now exceptionally confused and more than a little frustrated by, what I perceive as, Mr. Christensen being rather terse and rude, I am greeted by a final email from Mr. Christensen less than a minute after the previous one that reads- "My mistake. They changed the model codes and my manager looked at the old code. We have a couple. I will check the price for you."
Nearly 7 hours after this email I have yet to receive a price quote from this dealership and can only assume they are not interested in my business.
Full disclosure, I worked in restaurant services for nearly 7 years and am very used to people being far more rude than Mr. Christensen was, but I was very shocked by someone who, I think, should be doing everything in his power to be as helpful, welcoming, and polite as possible be so completely dismissive, abrasive, and unwilling to help or even offer an actual apology for a mistake on their end. No to mention Mr. Christensen then immediately tries to shift the blame for whatever error was on their end onto someone else.
I am very uninterested in giving this dealership any further business.
Scott is great. We’ll be back Scott. We found the right car for our family. Not only that you guys went out of your way to get me the best deal.
"We had a wonderful experience!!"
Everyone was very nice and helpful! Scott Christensen is awesome! This is the 3rd time I have done business at Lou Fusz with Scott. I would recommend him to anyone!
Other Employees Tagged:
Scott Christensen was excellent to work with. Entire process was efficient and couldn't have asked for better service. Overall very pleased with service provided while purchasing new vehicle.
"Purchase of 2018 Toyota Tundra 1794"
The service I received from Lou Fusz Toyota was top notch. Scott and Brandon both were excellent and went above and beyond. My family and I showed up about 40 mins before closing and they stayed late to get us taken care of. Will be back to Lou Fusz for our next car purchase!
Other Employees Tagged:
, Brandon who sat next to Scott
"Very nice people and very helpful"
they were very helpful with finding the car I wanted and explaining to how everything worked. I love my new car and I would like to thank them for all their effort.
Other Employees Tagged:
"Repeat Customer for a reason"
I chose Lou Fusz because of our past 2 experiences with their dealership when we made purchases. The added bonus this time was their First Responder Program and the $1000 rebate for the vehicle I was looking for. James Hutsler is who I was initially assigned to and he gave me all the vehicle info plus First Responder rebates that I could receive. Upon arrival, James was in the middle of a transaction with another customer and we were referred to Scott Christensen, who honored all the pre-agreements on the SUV we were looking at, plus the $1000 rebate and finally, a trade-in value that we were satisfied with. Scott stayed late, making sure he answered all my questions, synced my phone and went through some of the vehicle's operating procedures with me. We were never pressured to buy and felt like they went out of their way to make our transaction pleasant. This is the reason we returned to Lou Fusz. We had other SUV's in other dealerships lined up to look at, but the service here at Lou Fusz was exceptional and we are once again, happy customers. Thank you to your entire staff, including the folks who handled closing and the crew that cleaned and fuel our vehicle. Well done!
Other Employees Tagged:
"New Toyota Camera purchase "
I couldn’t be happier with my experience at Lou Fusz. The entire process with Scott Christensen was a very smooth and positive experience. He was very knowledgeable, personable and made the car buying process enjoyable. I really appreciated the time he took to go over all the details of the vehicle and help me get my phone connected to it. The entire staff was friendly and very attentive.
"Car shopping made enjoyable "
We weren’t looking to purchase a new car, but life changed with a serious car accident at the beginning of summer. We’ve had a rough couple of weeks and my husband and I don’t care for car shopping. From the start, though, we were treated with kindness and care at Lou Fusz and are greatful they made our experience comfortable and easy! The bar has been set high.