"Very pleasant. No high pressure from the sales men"
- Sherrys mercedes2
Good selection of cars. Friendly staff. Well appointed dealership. No high pressure sales men jumping on you as soon as you drive up. Scott was very professional.
"Easy, Hassle Free"
Buying a car from Scott was an awesome experience. He worked hard to find the exact car I wanted in the price I wanted. If you are going to buy a Lexus, I highly recommend going into South County Lexus and asking for Scott.
Brigina was awesome too. She explained every single cost that went into my lease and was very friendly.
Overall, great experience. I am looking forward to taking my car in for maintenance and seeing some friendly faces.
"Sold on the service...made sense to buy our next car there."
- Happy Lexus Customer
We own a 2003 Lexus XC430. After 160,000 miles we had our first major repair need. We took the car to South County Lexus. I was very concerned about the cost to repair at a dealership. I was not only surprised by what I considered a reasonable cost to repair but also by the professionalism and customer focus of everyone I met at the dealership. When it came down to replacing our second car, we did not hesitate for a moment and went to South County Lexus. As we walked across the show room Scott Cram approached to introduce himself and offer to help if we felt we needed it. He suggested that we look over a few models but with no pressure at all. We returned a few weeks later and asked for Scott. We are very pleased with our new Rx450h. I have recommended this dealership to friends and would encourage anyone reading this review to make a stop at South County Lexus before deciding what car to buy and what dealership to deal with for your new car.
"Recomending Mr.Scott Crem"
My husband and I had an excellent experience with Mr. Scott cram. My are recomending the south county Lexus dealership and Scott to all our friends and family .
Our experience with South County Lexus has always been very pleasant and positive. Our salesperson, Scott Cram was great to work with and would definitely recommend him to friends.
Other Employees Tagged:
"Best Service place for Lexus "
- Sopheap Norm
I came here to change my break and Scott found my car tire has a nail so they fix it for free . He has the best customer service i will come here for any future service .
"I highly recommend Scott Cram, Sales Associate"
5 stars for Scott Cram, 2 for Business Operations. I highly recommend Scott for his professionalism and customer care. Scott Cram helped my son buy his first (pre-owned) car. He was helpful and professional guiding my son during the choosing and buying process. Because the car would be paid for from two sources and titled in my name at an out of state address, the purchase involved many questions from me. Scott replied to my multiple emails very promptly, either with an immediate answer or promise to seek out the information I needed. Even after the car was off the lot, Scott continued to help navigate the out-of-state buying process.
When I complained to Scott that I had received no response to my calls or emails to the Business Operations office at South County Lexus concerning titling and tax issues, he professionally excused their lack of professionalism by explaining how busy they are. To me it was clear that the Business Operations staff at South County do not attend to customer needs if these require anything beyond their standard paperwork. I spent 20 hours online and on the phone before successfully locating a form to verify out-of-state tax payment -- a form that South County Lexus should have provided with the purchase of the vehicle but instead chose to avoid my calls (and calls from my state DMV), leaving me to figure out California vehicle forms.
I write kudos for Jessica McMillan, the DMV clerk at South County, who responded to my phone call and expedited the titling documents. Back to Scott -- I highly recommend him to anyone seeking a knowledgeable, professional, customer-service focused Sales Associate.
Other Employees Tagged:
Jessica McMillan (5 stars), Hans Ham (0 stars)