Originally from Texas. Love Tucson's climate and people. Enjoy hiking with my wife and our mini-Aussie. Enjoy flying over the beautiful desert and mountains in my plane whenever I get the chance.
Read moreIndustry Experience
44 yrs, 9 mos
Languages Spoken
English
148 Reviews
Write a Review148 Reviews of Scott Gregg
July 17, 2019
Greatest People and Dealership in the USA I have bought many cars, trucks and motorhomes in the past 42 years and the staff of people at this dealership top them all. Worked with Pam Fairchil I have bought many cars, trucks and motorhomes in the past 42 years and the staff of people at this dealership top them all. Worked with Pam Fairchild and Loren Henry to complete and easy process and a very enjoyable purchase. Louie Ascencio in finance made all the paper completion easy, fast and enjoyable. This by far is the best dealership I have ever purchased a vehicle from in my many years of purchases. More
Other Employees Tagged: Scott Buford , Louie Ascencio, Pamela Fairchild, Loren Henry
July 10, 2019
Best Customer Service Experience Ever Recently, I had what was perhaps the best customer service experience of my life, thanks to the service team at Tucson Subaru. We were 4 days from lif Recently, I had what was perhaps the best customer service experience of my life, thanks to the service team at Tucson Subaru. We were 4 days from liftoff for our summer camping trip when they discovered a significant problem with our Ascent during a routine service appointment. They squeezed their own schedules to accommodate ours, and on the last day, they thoroughly checked out 2 wild goose chases I mistakenly sent them on, despite being super busy with other customers, and remained unfailingly considerate, thoughtful, caring and efficient the whole time. My gratitude to them all … and particularly their manager, Greg Scott … is boundless. This is a dream team, and they will have my business for life. Thank you. P.S. On a previous visit to buy some touch-up paint for my Ascent, Scott Buford of the Parts Department took great pains to explain exactly how to use the product to best effect. I really appreciated that. More
Other Employees Tagged: Scott Buford
July 02, 2019
Outstanding Service Kevin Gribble did a fantastic job meeting our needs in the purchase of a Subaru Outback. Took the time to explain the different trim packages, and sh Kevin Gribble did a fantastic job meeting our needs in the purchase of a Subaru Outback. Took the time to explain the different trim packages, and showed/test drove each of the types. He was very patient and accommodating. On the day of purchase he was able to manage his busy schedule minimizing the time to coordinate all paperwork. We got to enjoy the new Subaru faster! Jennifer Duran was the most professional and friendliest auto dealership finance person we have ever dealt with. The best. Terry Iseminger kept in contact with us during the week ensuring we were happy with the selection and how we were be treated by the Sales staff. The call from Scott Gregg to schedule the vehicle option installation was courteous, professional and accommodating. All their employees with friendly and helpful. Tucson Subaru is the best dealership we have had the pleasure purchasing a new vehicle. More
Other Employees Tagged: Terry Iseminger, Jennifer Duran , Kevin Gribble - Sales Manager
July 01, 2019
Excellent Customer Service!! I wanna give a huge shoutout to Steve Willis for being such an asset to Tucson Subaru! He made my shuttle experience a very pleasant one. He is a very I wanna give a huge shoutout to Steve Willis for being such an asset to Tucson Subaru! He made my shuttle experience a very pleasant one. He is a very personable person and made it feel like I was catching up with an old friend. I also want to thank john Petersavage, Scott Gregg, and Trent Nichols for always going above and beyond to find a solution when I come into Tucson Subaru. Thank you guys! Matt M. More
Other Employees Tagged: John Petersavage, Steve Willis , Trent Nichols
June 26, 2019
2nd Poor experience in the same week. Please course correct. My recent experience with Tucson Subaru’s service department was again disappointing, and also again only highlighted by Marcos Rodriguez’s ability to My recent experience with Tucson Subaru’s service department was again disappointing, and also again only highlighted by Marcos Rodriguez’s ability to quickly assess, contain, and provide a best-course of action to navigate out of a problem caused a sensor failure. I contacted the service department at 4:00pm and spoke to Chris Valencia, I explained my issue, he asked if I’d please hold so he could ask another service technician who might know more about my issue, after several minutes holding, the system hung up on my call. I had to call back. I again reached Chris, he said the technician was busy at the moment and offered me a callback. I confirmed my name and number with Chris and asked for a time estimate, he replied “within 10 minutes”. A half hour had passed and I received no callback, during that time I had “check engine, hill assist disabled, and an eye sight failure” alerts appear when starting my vehicle without any apparent cause, so I chose to head straight to the dealership. This was my 2nd visit to the service department in the same week, and 6 days earlier my car was returned to me and had passed all diagnostics. I went straight to Marcos when I got to the dealership, showed him the alerts I was receiving and he asked for time to take it into the technician that had last worked on my car. I also let Marcos know I had been in contact with Chris and he’d failed his commitment to return my call for an hour so far, I asked Marcos to please let Chris know I was at the dealer and wanted to speak with him. Thirty minutes later, Marcos came to update me on the faulty sensor that had been identified, explained the estimate to repair, and I approved him to move forward. I again asked to speak to Chris, Marcos said he was busy with the Director. Another thirty minutes later, Chris came to find me waiting in the lobby and said he was asked to come speak to me. I recapped our 4pm call, then recapped the 2nd call when he gave a 10 minute call back commit, and then the fact that I had asked for him when I arrived at 4:45pm and now an hour had passed before he could find the time to come speak with me. Chris offered no explanation for the failed commitment or the exhaustive delay. I explained that it’s very frustrating as a customer when the service staff fails on simple commitments they’ve given, has no apparent sense of urgency to try to fix the mistake, and that Chris had left a customer waiting in the lobby to speak to him with zero communication for over an hour. During my long wait in the lobby, I saw Scott Gregg pass through at least two times. Makes me question if Chris was ever really busy with the Director in the first place? I just don’t get it. I am aware that Subaru has recently come under criticism for declining quality standards and various recalls. Previous to these recent events, I believed the Tucson Subaru dealer to be proud of maintaining higher standards, being customer focused, and taking accountability to deliver on what they commit. I understand that electronic component and production quality is out of the scope of the Tucson Subaru’s ability to influence. But the quality of treatment and respect given to customers with problematic vehicles is absolutely within the control of the service department staff at the dealership. This experience was a huge miss from my perspective, and there is no excuse for this level of communication breakdown that I’ve seen twice now in one week’s time. I have no recourse with exception that moving forward, I believe it’s best for me to go directly to Marcos for any further issues. More
Other Employees Tagged: Marcos Rodriguez, Chris Valencia
June 21, 2019
Breakdown and Recovery On Saturday my 2015 Subaru had unexpectedly given me multiple check engine and warning lights without any trigger I could identify. I contacted Tucso On Saturday my 2015 Subaru had unexpectedly given me multiple check engine and warning lights without any trigger I could identify. I contacted Tucson Subaru to arrange service to be performed, I explained my observations, and the service technician told me I was welcome to come in to drop off my vehicle. I came into the location for drop off, explained my observations again, agreed to bundle my upcoming oil change service along with the diagnostic, and was given a loaner vehicle to leave with that evening. The next day I had received no call throughout the entire business day regarding status, after finishing my work day I called Tucson Subaru on my way home to try to find out what was going on. The service technician had difficulty finding status on my vehicle, then later told me my vehicle was ready to go and I could come pick it up. I arrived at the location, again my vehicle status could not be found and wasn't ready, eventually Marcos Rodriguez met me to walk me through the services performed and my invoice. Marcos outlined the completed services, and there was quickly a very apparent breakdown in communication from the previous day. The primary reason I had brought my vehicle in was for the check engine, disabled hill assist, and eye sight warnings I was receiving, and after speaking with Marcos, it was clear that that part of the assignment was completely missed. I do not believe Marcos was directly responsible because he was not the agent who handled the intake of my car the previous day, he was simply trying to deliver the summary to me. Scott Gregg was the service technician who helped with my intake, he was not available the day I came to pick up. Marcos was very understanding of my frustrations and took responsibility for reconciling the problem the communication breakdown had caused. He asked to keep my vehicle and use the loaner for one more day to allow him time to fix things. I returned the next day, Marcos was ready to address all of the concerns I had with the diagnostic findings, answered my questions, and assured me my vehicle now had a clean bill of health. He did not have to, but very kindly took full responsibility for the breakdown and made the process very smooth to conclusion. Thanks Marcos for turning around a very frustrating experience into a successful one. Greatly appreciated. Bill T. More
Other Employees Tagged: Marcos Rodriguez
June 13, 2019
Two visits in a week They fixed a damaged tire after I had received service earlier in the week. The tire was not covered by the warranty but they explained the warranty t They fixed a damaged tire after I had received service earlier in the week. The tire was not covered by the warranty but they explained the warranty thoroughly and reduced the expense of the replacement tire. I was taken in extremely quickly. The service department is excellent. The employees I interacted with were courteous, accommodating, and understanding. I would highly recommend Tucson Subaru for any service. More
Other Employees Tagged: Houston Lambert
May 26, 2019
Had to retire my '02 Forester Great people at this dealership. Made purchasing a vehicle as stress free as it could possibly be. Appreciate everyone I worked with throughout the pr Great people at this dealership. Made purchasing a vehicle as stress free as it could possibly be. Appreciate everyone I worked with throughout the process. More
Other Employees Tagged: Dan Ford, Terry Iseminger, Curt McHenry, Jack McVey, Traci Roberts
April 15, 2019
An absolutely delightful experience I want to say "thank you" to Scott Gregg for his team who worked with us this past week. To make a long story short, we had mechanical issues and to I want to say "thank you" to Scott Gregg for his team who worked with us this past week. To make a long story short, we had mechanical issues and took our 2005 Subaru back to the other dealer. The service rep there had no interest in working with us (warranty, towing, rental car, etc). We were told that our vehicle would not be able to be worked on for at least two weeks, and that Tucson Subaru was just as busy. I was persistent, and asked him to call to see the availability at Tucson Subaru. Within 15 minutes, we had AAA tow our vehicle and met with Jade Hilliard on the initial visit. I explained that I desperately needed a rental work for work and that we had an extended warranty on our vehicle. She said "NO PROBLEM", took the information on our extended warranty and said she would call us with updates. We walked away to a very nice loaner waiting outside, and Jade contacted us a few times during the week to let us know the status. The stress of our vehicle breaking down just melted. On top of that, when we picked up our Subaru, another gentleman thanked us for bringing in our vehicle, and handed me 2 coupons for a car wash. What a nice touch. Mr. Gregg, this is the second time, I had the pleasure of working with your team. Please say thank you to Jade, and I believe Marcos Rodriguez was the gentleman handling our vehicle as well. The excellent customer service has definitely convinced us that we would be happy to buy a future vehicle from Tucson Subaru and shared our great experience with close friends. More
Other Employees Tagged: Jade Hilliard, front area
April 01, 2019
Taken care of as if I was family! Each service/recall visit has been taken care of promptly and with great efficiency! My Radio unit had gone wonky after initial recall software wa Each service/recall visit has been taken care of promptly and with great efficiency! My Radio unit had gone wonky after initial recall software was updated, the radio unit went into an infinite 15 second reboot cycle. Some unfortunate symptoms popped up after initial diagnostics which caused my battery to die as the unit was in an infinite boot cycle even without the key in ignition. Came back after that weekend and one of the head mechanics solved the bizarre issue by physically disconnecting the radio head unit. Which is apparently what the initial service tech should have done rather than remove a 30Amp fuse which ran everything from remote door locking (which is the only way to disable the alarm) to TPMS, and interior lighting. Both Raj Sihota and Scott Gregg are fantastic individuals who really go above and beyond to ensure total customer satisfaction. Even though units were backordered for a probable month they got mine in and replaced 1 week later. Truly the meaning of under promise and over deliver. Many thanks for such a great environment John L More
Other Employees Tagged: Raj Sihota