"Fast, courteous service"
Scott was the first person with whom I spoke at 6 PM. He immediately directed me to drive to the dealership. He got me set up with a loaner and on my way in about 15 minutes. Alonso handled the repairs. He was very busy with a line of customers waiting to drop off their cars when I arrived. He was very apologetic for my wait of about 10 minutes. The car was clean, ready and brought to me. Great service.
Other Employees Tagged:
"Excellent Customer service "
Everyone is just so kid and caring! My whole family goes here but I would refer to anyone outside of my family as well. Thanks to everyone
"Contiually the best consistent service."
Mercedes Benz of Gainesville consistently provides top notch service in a timely manner. I have never been disappointed by the quality of the services they provide.
"Who better than Mercedes to manage your Business Fleet?"
- Nuclear Medicine Professionals, Inc.
Our business has a fleet of Mercedes Sprinter vans, which are maintained by Mercedes of Gainesville. The team at Mercedes helps us maintain and keep our vehicles on the road. Our service advisor, Mike Potteiger, assists with getting us appointments quickly and they even pick-up/drop-off the vehicles before and after appointments. Beyond that, Mike has been a pleasure to work with. Because of our great experience with our company vehicles, many of our employees have even purchased Mercedes vehicles for our personal cars (Thanks Matthew Sloan)!
"Great people! Great service!"
- Eric K
Dillon Hastie and Dillon O'Brien always do a great job taking care of all our MB maintenance needs. Work done right, on time, and at a reasonable price.
"Excellent Customer Service "
This dealership is the first one that really understands what customer service really looks like. They could not be more professional in every aspect of their approach. It’s why I will always purchase my new vehicles through them.
"Simply the best"
- Nicole R
I was in and with no hassle, Mike in Service was fast and proficient. The whole team from the time I pulled into service with my vehicle greeted me with a smile.
"Dillon and Scott are exceptional!"
Dillon and Scott are absolute professionals! They are honest, will help you find the best service solution (to include rebates/discounts), and really pleasurable individuals to interact with.
This is the best service team I have ever worked—to include other Mercedes dealers, BMW, Volvo, ect.
I’ve been coming to the dealer for many many years. I buy and service all of my cars here because of the staff. Thank you to everyone
"First Rate Dealership"
I have purchased three cars from Mercedes-Benz of Gainesville (S550, S560 and CLS63 AMG) and I can not imagine a better experience. My sales coverage is Erik Peebles and he has been just terrific - smart, knowledgeable and enthusiastic. Dillon Hastie has been our service contact and he too has been terrific. I have dealt with several other members of the team there and each experience has been excellent. I am a car guy of many years and it is a pleasure to find a dealership that presses all of my buttons.