Scott Waller

Working with Myles was a pleasure! I would definitely want to work with him again in the future! I would definitely want to work with him again in the future! More

by rg46093 Verified Customer Verified Customer

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The fastest and easiest process I have ever gone through to buy a car!! Isaiah was so awesome and easy to work with! I love my new car!! to buy a car!! Isaiah was so awesome and easy to work with! I love my new car!! More

by Samanthadultra Verified Customer Verified Customer

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WARNING: Do not buy from Zeigler Hyundai or any other Zeigler stores without reading. They have $900 in fees they will add to the vehicle and they have other shady practices. Synopsis: They list c Zeigler stores without reading. They have $900 in fees they will add to the vehicle and they have other shady practices. Synopsis: They list cars as certified online but try to get out of it, they will add $499 security fee that you cannot get out of, and they attempted to change the trade-in offer after putting it in writing. They also have a $399 service fee that will be tacked on to your vehicle. Understand these things before stepping foot in their store. On 3/19/24 my wife found the vehicle she wanted on the lot at Zeigler Hyundai. Color, Trim, years mileage, etc. This is a 3.5 hour drive from our home so she called to set up an appointment and confirmed that it was certified as clearly stated on the website. After she arrived they attempted to claim that the vehicle was not certified and it was a mistake on the website. (they conveniently have language in the fine print on the website that it might not be accurate). Luckily she called ahead and knew who she spoke to and when. They actually went back and reviewed the recorded phone calls before they would believe her and honor their word. They said it had already been through inspection for certification but that they hadn’t actually certified it with Hyundai yet. They repeatedly talked about how they were “eating” around $2000 in cost, like they were doing her a favor. The fact that they already sunk this cost makes me believe that they fully intended to upsell the certification and that they likely do this often. Also they only provided 1 key, which means they missed/ignored one of the inspection points, so we had to call to get that fixed. She really liked the vehicle and the salesman Myles. The vehicle was in good condition and the salesman was professional and knowledgeable so she proceeded to talk numbers and trade in. They sent a link to the trade condition report showing an “instant offer of $8575” and hand wrote that number with the selling price to show the tax benefits of the trade. Once putting things into official offer documents they reduced the number to $8000. They had to go back and forth several times to get it back up to $8500. This official offer also included a lot of fees. She was able to decline all of them except the $499 security fee and the $399 service fee. Taxes and title and registration were also added but I consider those outside of the dealerships responsibility. The $399 service fee is well above industry average, but the $499 security fee is a straight scam. (for those counting at home this is almost $900 in fees). In very small print on their website they do list these fees. After talking to the sales manager he claims that they are unable to make these fees more clear on the website due to the capabilities of the website service that they use. He also claims that they cannot just add this to the listed price due to Wisconsin Law. $499 ($500) Scam: Zeigler is installing a LoJack system on all of their vehicles and listing it as a Security Fee. They will let you get to the dealership and go through test drives before they let you know. If you ask them to remove this system and the fee, they will tell you they “cannot”. It is very easy to remove, it is attached to the back of the OBD2 port in the driver’s foot well. We have absolutely no use for this device. This Hyundai comes with Bluelink which can do the same thing but is harder to unplug/defeat. They said the only way to not get this is to not buy the vehicle. However they forced her to sign that it’s optional to move forward with the sale. They will try to tell you that this hardware is required, or that all of the dealerships are doing it. It is only required to do business with Zeigler. The good dealerships are not doing this. Everything they are doing is legal, however it's also shady and unethical. All efforts to resolve this before writing reviews were dismissed by Scott Waller. More

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Shout out to Myles for helping us find an ioniq5. Many stores didn’t respond or could only answer our questions with an ummmmm….but Myles knew everything we threw at him. Many stores didn’t respond or could only answer our questions with an ummmmm….but Myles knew everything we threw at him. More

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Isiah was a great help finding a car. Helped us navigate buying a car in todays climate. Helped us navigate buying a car in todays climate. More

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Thank you, Tyler and Scott, for your time. Drove from a ways away and everything went quickly and smooth Drove from a ways away and everything went quickly and smooth More

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My wife and I purchased new Santa Fe in early July. The dealership allowed us to drive the car home after filling out paperwork and a making a down payment of over half of the purchase price. I had pre The dealership allowed us to drive the car home after filling out paperwork and a making a down payment of over half of the purchase price. I had prearranged financing thru my company credit union to pay the balance due. Due to my mistake the balance due was not issued to the dealership for over three weeks. They did contact me but I missed the email. When I realized that there was a problem I was very concerned about my relationship with the dealer. They were very responsive as I rushed to resolve the issue. I worked closely with Scott Waller over two long days to coordinate communication with the credit union. Scott was right on top of the situation and calmly addressed my concerns, answered my questions and provided critical information as needed. I also appreciate the professional and courteous staff who answered the phone particularly Alexa. Andrew in the finance department was courteous, knowledgable and professional. He did send an email to follow up with me after a number of days however I missed it. Originally in the sales process my wife worked with AJ. He was informative and personable. She decided on the Santa Fe on her first visit but wanted me to see and drive it so we returned the next day. AJ was off unexpectedly that day due to a family matter. However, he had arranged for his coworker Emily to take over. Emily provided a seamless transition and was a joy to work with. Thank you Zeigler for your help in resolving my stressful situation. More

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***Update**** since my last review below and giving a one star. Seigler Hyundai has come back and did what I feel is right on the what happened the previous day. I was happy with how we were able to work t star. Seigler Hyundai has come back and did what I feel is right on the what happened the previous day. I was happy with how we were able to work together and we are now owners of a new Hyundai. I feel how things went today would have been worthy of a 5 star if this is as the first time in and going they the buying, but since the trouble the night before I could not give a 5 star. Thank you to Emily in her efforts to right the wrong. More

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When I drove here from Oshkosh I wasn’t sure what to expect. Met with Jovin and it was the best car experience I’ve had in years. Answered all our questions and helped pick out the perfect Tucson for us expect. Met with Jovin and it was the best car experience I’ve had in years. Answered all our questions and helped pick out the perfect Tucson for us! Thanks again young man! More

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Couldn't give a big enough thanks to Tyler and Scott at Racine Hyundai on helping me with buying me new car. I wasn't sure what I was looking for and these two made sure I was happy with the vehicle we fou Racine Hyundai on helping me with buying me new car. I wasn't sure what I was looking for and these two made sure I was happy with the vehicle we found and made sure I knew how everything worked. It was fun and I am happy I found a place to buy my cars from here on out! More

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