Sean Christofferson

If I could give this dealer NO stars, I would. UNETHICAL and LIARS. They treated me poorly from the very first encounter onward, and I tried to deal with them in a professional manner. Instead, Tr UNETHICAL and LIARS. They treated me poorly from the very first encounter onward, and I tried to deal with them in a professional manner. Instead, Troy Fredrick (Boucher's Used Car Manager) insulted me, called me names, and accused me of lying. All the while, Boucher VW and Troy Fredrick were lying to me and to the auction website where I had won their car (BringATrailer.com). I have dozens of emails to prove they repeatedly lied, and that I was truthful. DO NOT DO BUSINESS WITH BOUCHER VW OR TROY FREDRICK. More

Helpful 0

Report | Print

Buyer Beware! !!!!! I DO NOT recommend buying a vehicle from Boucher Volkswagen. I definitely would not finance with them (VW Credit), no matter how good the intere !!!!! I DO NOT recommend buying a vehicle from Boucher Volkswagen. I definitely would not finance with them (VW Credit), no matter how good the interest rate. My experience with Boucher Volkswagen started out great. My salesperson, Nick Imig, was wonderful. All communications with him were professional and were done in a timely manner. He was knowledgeable about the car I wanted, and thoroughly answered all my questions. He also did not use any high-pressure sales tactics. It seemed like everything was being done to ensure I had a positive customer experience. That all changed with Boucher’s Finance Department. On April 1st, I test drove the vehicle I wanted and put down a deposit to secure it. I went back on April 8th to complete the purchase agreement and finance contract at a 4.90% interest rate, which had been advertised in the iPacket I received for my vehicle. I have a near perfect credit score, so there was no problem getting this rate. Boucher’s representative, Cole Bailey, and myself signed all the documents at the 4.90% interest rate. There were no "yoyo clauses" and the document clearly stated that there was "No Cooling Off" period. Clearly, all paperwork was final. I took delivery of my car that night. Two days later, Cole called saying there was a mistake and I would need to sign a new contract at a higher interest rate (4.99%), which would only add $0.12/month ($5.00 over the life of the loan). I was given no reason for the change, except that his manager told him the rate was supposed to be higher. I questioned this and asked why they did not absorb the difference, since the “mistake” was on their end. Allegedly, “VW does not allow them to do this”. It was implied that I had no choice in the matter. Being caught off guard and not thinking, I agreed to him sending new documents, which gave him permission to delete my signatures (I signed electronically) from our original contract. At no point did Cole explain this to me. After having some time to think and review my documentation, I decided to refuse to resign and called back, leaving a message for Cole that Boucher would need to abide by the advertised 4.9% rate and our original contract from April 8th. Eventually, Boucher did offer to pay down the loan with a $70 discount at the 4.90% rate, but I opted not to resign because I was able to get the money to pay off the remaining balance on the car from another source. Whatever their end goal, they have lost a customer. It does not matter how good the sales experience was. Any company willing to break a binding contract is not a place I ever want to do business with again. I will NOT be returning!!! More

by BLUETURQUEIS Verified Customer Verified Customer

Helpful 0

Report | Print

We had a great experience at Boucher VW, Sean stepped up when we had a concern and took care of everything and we really appreciate everything that Boucher has done throughout the process! when we had a concern and took care of everything and we really appreciate everything that Boucher has done throughout the process! More

by DGASSNER24 Verified Customer Verified Customer

Helpful 0

Report | Print

This dealership and I setup a deal on a car. I was rushed into finance and didn't even get to mikes desk and I was rushed into finance one page covering another so I couldnt see the contract. I I was rushed into finance and didn't even get to mikes desk and I was rushed into finance one page covering another so I couldnt see the contract. I was assured the deal was correct and I was just signing no as I wanted no extras. Well upon getting home the contract was full of extras I didn't want and being that he assure me it was all correct I made the mistake of trusting a car salesman. Now I am on the hook for more money than we agreed upon and they are not willing to help. Do not use any Boucher dealerships as I having the last name have always bought my cars through Boucher. No longer as I was grossly over charged and now am on the hook for these fees he added that I didn't approve. I promise you go to EVS or anywhere but Boucher or you are asking to get ripped off. If you do buy a car ask to see the contract and take it home before signing as they will take you for any dollar they can get. I offered multiple solutions and they are unwilling to help me? After over 15 cars I have bought through Boucher. Well never again and I promise you you won't get scammed at EVS or any other dealership than Boucher. The contract is even written wrong g prices on the contract I have a 100 mile car I don't even want to look at after getting robbed by Boucher VW or any Boucher dealerships. I have not had issues till now so I can only tell you I was pushed into finance as Mikey tillman the person who gave me a deal and then wrote it up wrong and with exorbitant fees. Buy private over these criminals and I promise you will be better off for it. My last name is Boucher and as I have said I will never buy a car or anything from these crooks. Proceed with extreme caution as they will sneak fees in and not tell you about and then make it seem like he was in a rush? I just bought a 50k dollar golf R you should givee all the time in the world! That's what makes a shady salesman vs a salesman looking to earn your business. He couldn't even get my VW app to work, couldn't get me out faster as if I saw the fees I would have stopped the deal. It's you typical slimy car salesman tricks. Don't buy from dealerships that don't care about their customers. We are the buyers don't let these fools make you think they are doing you a favor and then loaded my contract up with exorbitant fees that I can do nothing about they say so we will see. I stand by my review as sales is all customer service and how you get repeat and refeal business. Boucher VW is not who you should use. I was blatantly lied to and told nothing they could do! Please do yourself a favor and go to a dealership that what's your repeat business and that's not done by lying saying the car was sticker, taxes and 1 fee that couldn't be reversed. This dealership not only added fees but made them considerably higher than standard. I will say it one last time stay away from Boucher dealerships and mile Tillman expecally as he lied right to my face and now is lying to his managers. Good luck you just won't find anything but trouble with Boucher dealerships as I work any one I know will be using any Boucher services or anything I can do to give these dealers a dime after ripping me off. So think of all the lost profit in 1 sale well I have 2 friends looking for tiguans and one a GTI I at first was proud to say go to Boucher! Well not anymore. They flip you off to your backs as they just pulled a bait and switch on a 20+ year solid customer buying a new car every 2-3 years. All my referrals will go elsewhere and promise you you won't regret getting a fast one pulled on you. If I can keep these 3 friends from Boucher I have made you aware buyer beware and the profits they will lose over this will cost them way more than keeping a happy customer. Poor salesman had to rely on bait and switch to get me tobuy the car. It has 100 miles and I told them I am so frustrated over this lack of support or help on my purchase and will take a loss. He offered me low40s More

Helpful 0

Report | Print

I felt very comfortable and welcome. Didn't feel pressured. Overall I am so happy with my new vehicle. Didn't feel pressured. Overall I am so happy with my new vehicle. More

by TABITHA_LOVEJOY Verified Customer Verified Customer

Helpful 0

Report | Print

Everything works very well since I decide to contact the dealer because I was interested in one vehicle. I call too early so I leave a message and right after Troy start at 8am he call me back with all the dealer because I was interested in one vehicle. I call too early so I leave a message and right after Troy start at 8am he call me back with all the details of the truck and all the answers that I needed. Right after I get in the dealer everything turn out very quickly and nice. Very good experience! More

by VJHALEXA Verified Customer Verified Customer

Helpful 0

Report | Print

This is my 4th car there. I will always give them the first shot at my business. No games. Just a good deal. I will always give them the first shot at my business. No games. Just a good deal. More

by MARC39 Verified Customer Verified Customer

Helpful 0

Report | Print

This Jetta GLI was the third new VW that I purchased from Joe Kryszewski. I return to Joe because he is knowledgable about the entire VW lineup as well as the entire automotive industry. He makes himself ava Joe Kryszewski. I return to Joe because he is knowledgable about the entire VW lineup as well as the entire automotive industry. He makes himself available without becoming pushy. Joe is a true professional as are general sales mgr. Sean Christofferson and Jason Zakszewski in service. I plan to return to Boucher VW for my next new car. More

Helpful 0

Report | Print

Always a great buying experience at Boucher Volkswagen. The service department is top notch and keeps me coming back. The service department is top notch and keeps me coming back. More

by JasonZ Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone is very friendly and knowledgeable. This was our 3rd purchase. Will continue to come back. This was our 3rd purchase. Will continue to come back. More

by SARA.MOSSELL Verified Customer Verified Customer

Helpful 0

Report | Print