"Awesome all around. Sales people are extremely..."
Awesome all around. Sales people are extremely accommodating especially now during the pandemic. They sanitize regularly which made me feel safe during my visit. Service department is top notch. I would never consider using another dealership. My Lincoln Continental is my baby and only deserves the best.
"My experience at Fair Oaks was nothing but amazing. The..."
My experience at Fair Oaks was nothing but amazing. The moment you walk in you are immediately greeted. The dealership in general is clean, open, and upbeat. I was immediately greeted by Jorge who then worked with me to find my next car and gave me many options to work into my budget. Jorge was very understanding to my wants and needs in regards to what I was looking for in a car, and was never once pushy or made me feel like I needed to purchase. I felt I was in the driver's seat the whole appointment (pun intended). He took time to explain everything about the car, everything about financing and answered every question I had. Sean helped with final documents and paperwork and was also great to work with. Sean made an otherwise daunting task of signing paper after paper laid back and feel like a breeze. I walked in leary and nervous for this next large purchase, but I am so happy I went to Fair Oaks. I left over the moon and am extremely happy with my new car and the overall experience of working with the team at Fair Oaks Naperville.
"Wow! All dealerships should be this professional and..."
Wow! All dealerships should be this professional and courteous. It's clear that the leaders value empathy for the customer. They negotiate like any dealer, but without any nonsense. Jorge, Jeremy, Sean and Cece are great to work with, and they are prepared for any issues that can come up. I was an out-of-state buyer, and one of the keys could not be located. They got creative to get me a new key without me travelling back to Illinois.
"Always looking out and taking care of their customers...."
Always looking out and taking care of their customers. Being buying cars here for a few years now and they have never disappointed me. Awesome jobs guys.