"Excellent Customer Service/Satisfaction Guranteed"
- Quade Cox
Jim Norton Toyota in Tulsa will be the absolute best buying decision you’ll ever make. Almost felt like being at home and dealing with the most upfront and honest people you’ll meet. Which is definitely hard to find when going to a dealership. They listen to your needs and wants when it comes to buying the vehicle you are desiring, and will make it happen or find you an even better deal then you would’ve ever thought possible. Think twice about going to any other dealer because Norton in Tulsa will make it happen for you, give them a chance and they won’t let you down. From the excellent customer service they have all the way to their overall presentation of the facility it is absolutely stunning. I can promise you they made a customer for life out of me and will do the same for anyone that walks through their doors.
"Routine service appt....ended up buying a new car!"
Went in for routine service on my 2015 Camry....and to just look at the 2018 Camry's. The entire sales team was so great, no pressure at all! They made me a deal that I couldn't pass up. Great experience overall!
Other Employees Tagged:
"Long experience with them"
I bought my 2008 Toyota Prius from this dealership and have been there for all maintenance. Just returned for my 140,000 mile service. My service rep was cordial and the service was prompt. The dealership is a very comfortable place in which to wait. I have never had a problem and happily recommend both the car and the dealership.
"Great customer service"
The staff is very well organized and I was greeted immediately. Also I appreciate the way staff members escort you to the next phase / desk of service and call attention to the employee responsible for helping you. It is rare to find a business that takes the time to introduce you to each staff member no matter what car you drive on the lot!!
Other Employees Tagged:
, Zack and maybe Eric?
- Ronald Ivey
Very professional and courteous personnel. I love doing my car business at Jim Norton Toyota. I've bought two Camrys from them and will definitely be back.
"Two Year Service Visit"
- Ben Wah
I had a very good experience. Was met promptly by a friendly young lady who showed me to my service agent. He and I discussed the work that was to be done and then I was off to the nice waiting area where I ate a couple of complementary cookies. In no time at all I received a phone call from my service agent informing me my vehicle was ready to go. Couldn't have went better.
"Best car dealer experience we have ever found. "
JIm Norton Toyota sold us our first Camry in 2007. 48 hours later we were rear ended, totaling our new car. Even after negotiating with every supervisor of our insurance company, we were $1,000 short of replacing with an identical car. The sales team at Jim Norton discounted a new car enough for us to drive off another new Camry. Now 150,000 miles later our Camry has developed an oil consumption issue. JIm Norton service has done each and every service recommended for our car and is now standing behind their Lifetime Drivetrain Warranty. When this Camry is fixed, we will be letting our oldest grand daughter use it to go to college. We have purchased a new RAV4 Limited and look forward to enjoying that for years to come. We love all the service department folks and the perks of loaner cars when needed. The sales personnel were great while not pressuring us to make decisions before we were ready. The business manager did a great job of showing us the best way to protect our auto investment. Thank you for being good to your word and supporting your warranty. We expect to continue using your service department to maintain our RAV4 until it is time to help another grand child and treat ourselves to another Jim Norton Toyota!!!!!
Other Employees Tagged:
, Brendon Collins -sales
"Great service department "
My truck needed service and under recall
I was able to get an appointment quickly, and service was completed quickly. I will continue to use them.
"Always convenient and pleasant"
- Mark Hyskell
They are always customer service oriented and always make it convenient for me. Time is always a factor and they are prompt in their work and completion.
"extremely unhappy "
My car Scion xb. 2009 is currently under a oil consumption test bring back during certain milage listed.
I live close to an hour away an getting close to that milage it was bout under 150 less to the miles listed ... due to us living so far out I knew be very close to that milage ... I called spoke with lady April 13 wed. 11:15 am Next time I will be writing everyone's name down I speak to. Didn't think I needed to. I will now. Including the person this lady asked to ensure it was OK to come in Lil early instead of during milage listed. Because we live so far out and I have my kids with me I have to make appointment so I'm not there forever ...
I was told it was ok.
I get there today thrust at 915 app time 930 and was told no I cant. Have to come back during milage listed . What two guys told me at desk.
Extremely upset being told I could. U wasted my time coming in and gas money. And now I have to try make back in remind u I live almost hour away back an forth ... to get this checked. A 2nd trip to u all my time my gas ... thanks for costing me trips unnecessary.
No compensation for this trip that was told I could come in and had to head back home. Thanks for being a extreme inconvenience.
Please have u r service area when they are asked to verify if it's OK to come before it's needed because they live so far out. To make sure it's the right darn answer. When u tell the customer who made an appointment to come in cause u said it was OK . Disgusted with u r service dept. Period wasting my valuable time and gas money.