Volkswagen Santa Monica

AVOID this dealership like the plague. The finance manager, Inez Carrillo, is an extremely unprofessional individual. DO NOT lease from these people, let alone deal with their incompetent The finance manager, Inez Carrillo, is an extremely unprofessional individual. DO NOT lease from these people, let alone deal with their incompetent sales and management teams. An FTC complaint was filed against them for attempting at $850 for a "safety check" even though they presented me with a document that clearly stated "NOT REQUIRED BY THE STATE OF CALIFORNIA - OPTIONAL" - which I have a photo of. On top of the $850 to "inspect the car" - they wanted me to leave the car for 4 hours so they can find things to fix. After their laundry list that I was told I'd need to get repaired there, THEN they'd release it to me. LOL, it's a three year old car. After some questions which were then overpowered, she stated that some dealerships charge up to "$4,000 to certify cars before they release it". I've confirmed with an attorney that that's a load of xx. If you must purchase your VW, call corporate and have them walk you through the process. Somehow the "safety check" is not required when you do this over the phone with corporate yet they are the same company ;) They will try to sell water to a fish if they could, just DON'T BE FOOLED! Volkswagen is a disgrace for running such a poor and fraudulent franchise business! VW needs to take responsibility for these rogue dealers. More

So happy I decided to purchase my first ever car from here. Great 2021 Tiguan - it is perfect. Everyone here was a team and very helpful all around. They made sure I was all set on all my concerns. Speci here. Great 2021 Tiguan - it is perfect. Everyone here was a team and very helpful all around. They made sure I was all set on all my concerns. Special shout out to Eddy, Johnathan, Inez, and Kimo. Thank you so much, very much appreciate it - Brooke, Megan & Trent. More

Charged my ev here. It was 29 minutes and 5 Kwh for $15. The dealers sets the rates. This is 30x what it costs at home and 10x most other chargers. It is 5x *anywher It was 29 minutes and 5 Kwh for $15. The dealers sets the rates. This is 30x what it costs at home and 10x most other chargers. It is 5x *anywhere* else, even the ones at gouge. If they are going to stick it to passerby's, just how hard are they going to stick it to you when buying or servicing a car. Don't go here for anything. More

My daughter purchased a 2013 Tiguan at this dealership in September 2020. A mere 11 months and 5,000 miles later the quotation for all service requirements at the same dealership exceeded $2,000. Aside fr in September 2020. A mere 11 months and 5,000 miles later the quotation for all service requirements at the same dealership exceeded $2,000. Aside from routine items consistent with total mileage, additional items included fluid leaks; replacing split arm bushings in the suspension, fixing a door that never closed correctly and other items. It is hard to believe that an effective pre-sale inspection was carried out or that issues were not ignored at the time of sale. More

I was towed in because of a flat tire. I did not have the key to take the lug nuts off. I ended up getting two tires and they changed me 110 dollars extra to take off the locked nuts. When the car was finish key to take the lug nuts off. I ended up getting two tires and they changed me 110 dollars extra to take off the locked nuts. When the car was finished a young service man come to and said the light on the dash would go off as you drive it. I drove it for some time and it did not go off. They told me to bring it back. I wait for it and 3 hours later they tell me I have a bad sender. It was working when I got towed in. But the killer was they wanted 295 dollars for one sender. I did not have it done. I sent a email and talked to lots of people and know one got back to me. Will I ended up going to the Tire place across the street. And had it taken care of for a third of the price. So be careful!!!!! More

Highly professional, 5 star experience with Bridget Stennis Was at the dealership to purchase two Touaregs coming off our prior 3 year lease. The Touaregs turned out to be a fantastic investment and a superb, t Was at the dealership to purchase two Touaregs coming off our prior 3 year lease. The Touaregs turned out to be a fantastic investment and a superb, top of the line ride every day of the week. Our salesperson (actually Fleet Manager) was Bridget Stennis at the time. She made everything about leasing the vehicles as easy and painless as could be. I requested that she handle the sale of the vehicles to us and she was just as professional and accommodating as she was leasing the vehicles. My husband and I each needed loaner vehicles as our cars were in the process of being certified. Bridget accommodated our request with no charge to us. Our transactions had to be changed and rewritten a few times to accommodate the various add-ons to our contracts, and I will add it was a very busy day. Our requests were accommodated with no signs of frustration or impatience. That rarely happens in real life, but that's how Bridget conducts business. The contracts and the various and inevitable changes are all about the customer's needs and wishes not hers. Her focus is on you and your transaction. Bridget is a seasoned professional who intuitively knows how to sell and accommodate the customer simultaneously. Bridget is intuitive and makes the "magic" happen during negotiations, at the point of sale, during the never-ending paperwork and finally at the delivery of your beautiful VW. If anyone wanted to watch a true professional in car sales, watch Bridget Stennis. She is the consummate professional at the very top of her profession. You will benefit from her vast experience and desire to make you a VW customer for life. More