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Sean Schaefers
Sean Schaefers, Express Service Advisor, Austin Subaru
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Sean Schaefers

Express Service Advisor

Austin Subaru

8100 Burnet Road
Austin, TX 78757

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Hire Date 5/1/2017 – Sean was born in Long Beach, and raised in Tampa, FL. He has two pets: one cat, and one dog. One of his hobbies is restoring old cars with his dad. The other is long-boarding, which he got to do a lot while living in Florida.

2 Reviews of Sean Schaefers

June 05, 2018

Dealership Rating

"Prompt and courteous"

- C. Stephens

Called the dealer for an appointment and was in the next day. Stopped by and was out in 45 minutes so now my family is completely set for a cross country road trip to visit schools!

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Recommend Dealer
Yes
Jun 09, 2018

Austin Subaru responded

We appreciate you choosing us for your Service needs! We're wish you a safe and happy summer. -The Team at Austin Subaru

May 02, 2018

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"quick and easy"

- kenman

I discounted a star because when I was advised that this was the last covered planned maintenance, I inquired about next steps if I wanted to extend my maintenance agreement, and the rep. just said I'd have to talk to the sales department and then quickly changed the subject. He didn't give me any other info, or offer to let me talk to someone, or tell me where to find more info... Also, I remember my first service visit, they went over everything that was executed/checked, and did things like show me (on paper) what my tire tread level was, etc. However, since that first visit, that really hasn't happened again. I can figure the tire thing out on my own, but it was nice to have it pointed out to me. Lastly, and this was very odd, but there was a TV in the waiting area showing comparative pricing on various maintenance items, comparing Austin Subaru against some franchises. The odd part is, for one of the categories (can't remember which), Austin Subaru was at least 50% more expensive (with no other value-adds)... I'm not an MBA, but I'm pretty sure that's doing the opposite of what it was intended to do.

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Yes
May 04, 2018

Austin Subaru responded

Thank you so much for the feedback and for being a customer of ours. Our team is trained to go above and beyond the expectations of our customer's and we're sorry that we dropped the ball. We've spoken to your Service Advisor to and used this as a coaching opportunity, both for the maintenance package and for the checkout procedure. The TV display is designed to be an unbiased view of various service prices throughout the city. We pride ourselves on offering premium services and experiences for our customers. Even so, we do our best to offer competitive pricing and wanted our comparison chart to be both thorough and transparent. :) Thank you again for taking the time to share with us and we look forward to seeing you next time. Take care!

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