Shannon Kalem

I had a great experience all the way through. I had agreed on a price then got a much lower from Camelback. Layla and Terry were able to get it down to almost match so stayed with Tucson. Met I had agreed on a price then got a much lower from Camelback. Layla and Terry were able to get it down to almost match so stayed with Tucson. Met Darla today. She was very knowledgable on the tech side so all was good. More

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Always friendly, helpful, and no pressure. What a wonderful team Tucson Subaru has. Thanks a Million! What a wonderful team Tucson Subaru has. Thanks a Million! More

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I do not like responding to surveys however my experience with Tucson Subaru in both service and sale has been five star. Robert Pedroza made the purchases for my sister Eileen Jarrette and myself smooth and with Tucson Subaru in both service and sale has been five star. Robert Pedroza made the purchases for my sister Eileen Jarrette and myself smooth and enjoyable. More

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We had a great experience at Tuscon Subaru from start to finish. Baron Clemente, who acted as our sales rep, was exceptional in regard to his service and knowledge. He was also extremely personable and cons finish. Baron Clemente, who acted as our sales rep, was exceptional in regard to his service and knowledge. He was also extremely personable and considerate; he took a genuine interest in our lives and what we wanted and was open to sharing his personal experiences and knowledge, in a way that was thorough but not pushy or condescending. Traci Roberts in finance was also great to work with. She was friendly but also very efficient at helping us complete the paperwork and leave before our other appointment. We are really glad we chose to visit Tucson Subaru, from what we have seen so far, they all really strive to provide extraordinary service. We look forward to visiting them in the future! More

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Holy Grail of Sales Mike Henry did not attempt to lease or sell us a Subaru. Here's what Mike Henry did. First, Mike took the time to get to know us personally. He Mike Henry did not attempt to lease or sell us a Subaru. Here's what Mike Henry did. First, Mike took the time to get to know us personally. He earned our trust before we even started talking tradecraft. Unfortunately many dealerships often overlook that critical first step in relationship building and dive right into the sales pitch. In my experience people do business with people, not with companies or corporations. Second, Mike took the time to fully understand my family's unique needs for a new vehicle, then he offered industry insights and highlighted the benefits and advantages of going with Subaru. Basically, he was giving us options and working toward a solution, not a sale, right out of the gate. Next, drawing on his in-depth product, brand, industry and market knowledge, then openly sharing that information in ways we as the consumer could understand, Mike educated and empowered us to make an informed decision on the vehicle and dealership that best met our needs. In the end, the choice was clear...we joined the Tucson Subaru family! Stepping back and looking at our entire dealership experience with a wide angle lens, Mike Henry never sold us on Subaru, we sold ourselves on Subaru with Mike Henry deftly piloting the way. And that my friends, is the Holy Grail of Sales! Here's where it gets interesting. It's not just Mike Henry. Soup to nuts, EVERYONE at the dealership, including sales, service, management, finance, office administration teams and I suspect the owners who we haven't had the pleasure to meet yet, is knowledgable, professional, helpful, friendly, kind, courteous and engaging in every way, naturally so, not canned or forced. Tucson Subaru has a customer service formula other dealerships strive to imitate and some even come close, but not quite. There is a sprinkle of magic that hits you as soon as you set foot on the lot. It's in the smiling faces of team members happily greeting and opening doors for customers, it's in the Service team you meet who are as excited about your new Subaru as you are, it's in the Finance team who explains warranty packages and service coverages the way they should be explained, no BS or scare tactics, just straight talk and sound advice, it's in the Administration team who makes customers feel welcome, comfortable and important as soon as they cross the threshold to the dealership operations center. Take my advice, if you want an extrodinary experience buying or leasing a new vehicle, go to Tucson Subaru. If you want a decent to good experience buying or leasing a new vehicle, go to any other dealership in Tucson, then visit Tucson Subaru. Trust me, you won't regret the decision. More

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Yes and no I had a great experience purchasing a car with Mike Henry. He was informative and fair with the pricing. Cannot say the same for another salesman. Had I had a great experience purchasing a car with Mike Henry. He was informative and fair with the pricing. Cannot say the same for another salesman. Had to leave at first because of a miserable salesman, which is why I have not gave this place five stars. I am not sure if the intimidation method he used works with other people, but to me it was unprofessional and disrespectful. More

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GREAT EXPERIENCE AT TUCSON SUBARU The staff is very helpful. We had a great Sales Consultant ,Anthony Taormina , was very knowledgeable and articulate! We have never been treated this The staff is very helpful. We had a great Sales Consultant ,Anthony Taormina , was very knowledgeable and articulate! We have never been treated this nice ! More

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