Great customer service. We were shown several cars until I found the right one for our family. We will definitely recommend Toyota of Cleveland and Shaq.
"GOOD JOB GUYS"
My experience was a very good one. I needed two vehicles and I bought one from this location. I say this to say, even though I did use the dealer on my first purchase, I was not treated any different than my first visit. The best experience that I've had. Although the process is long I knew when I left I had made a good deal and there is no buyers remorse related to deal that was agreeed on. ( a lot of times buying a new car can leave you feeling that way). Yes I am a real person and this response was not in any way coerced from me except for the GOOD, NICE, AND POLITE WAYS I was treated. THANK YOU Shaw.
Great service and staff!!! I highly recommend for everyone to go to Toyota of Cleveland for their vehicle purchases. They go out of their way to make sure the customer is satisfied with their experience and purchase. I just recently bought my third vehicle from them, and I will not go anywhere else!!!
"First time buyer "
I originally went to this dealership just to look at a vehicle. Tim ended up showing me the vehicle I wanted right off the truck marked down in my price range. When I went to purchase he was nothing but helpful and even went out of his way to make sure I had the best service. Tim and every at Toyota of Cleveland went out of their way to make sure I had excellent service and got the vehicle that I wanted with the price I needed.
"Extremely helpful, friendly, and as honest."
Shaq was very welcoming and friendly when we first arrived, he pointed us in the direction of the type of car we were looking for and gave us our space to look at our leisure. We left and came back and he remembered us and the cars we had looked at!
When working on purchasing the car Shaq was very honest and open about our options.
"Love my new Tacoma!!!"
First of all, everyone at the dealership was very friendly and continued to make sure we didn't need anything the entire time we were there. Our salesperson, Shaq, was awesome. He answered all my questions and was very professional. He answered questions that I hadn't even thought of yet!! He has continued to follow up with me via text and phone making sure that I don't have any questions or problems. Every person we dealt with was totally professional, knowledgeable and friendly. It was a very pleasant experience buying my truck.
"Replace a car"
Working with Shaq was simple and easy. We told him what we wanted and he found it right away. He made a hard situation easier.
"Great experience buying new RAV4 "
After shopping around for a new small SUV, Toyota of Cleveland sales and staff far outshined all the others in responsiveness and ease to deal with.
"Went several times until I found truck I wanted"
Shaq was very friendly and accommadating. He kept looking until he found the truck I wanted. The actual purchasing process always seems to take a long time whenever I buy a vehicle.
"Great, efficient service"
I don't write reviews, as a rule, but was pretty much blown away by the guys at Toyota of Cleveland. I was surprised at their selection, but also the prices were lower than other area dealers. I hate car shopping, and generally know what I want and how much I will pay before I ever leave home. I was braced to spend 3-5 hours monkeying around at the dealership to get the details worked out.
I was pleasantly surprised when I walked out of the dealership in less than an hour with the truck I wanted and the price I expected to pay. This counts for a lot on its own!
Good team, pleasant experience