"Mei Kei, the sweetest salesperson ever!"
My wife and I traded in our '16 Legacy for an '18 the other day. Mei Kei was our salesperson and, on every level, was a delight to work with. Far from the stereotypical slick-talking car salesman, Mei Kei was extremely personable, knew her product, and went the extra mile to make us feel like valued customers. Service overall was very good though. One telling example was when our new car had some delay in getting from the lot to the shop as well as getting cleaned and prepared for us. Mei Kei and her manager, Shaun, comped us lunch at a nearby restaurant to compensate for the long wait. That was a nice touch, and one we won't forget when we recommend Heritage Subaru to our friends.
"Purchase of a used 2015 Subaru "
Tavon Shannon assisted me, was very knowledgeable about the vehicles and services of Heritage. he answered all of my questions. If he didn't have the answer, he got it for me. He was personable and introduced me to everyone I needed to deal with, including the general manager and Joshua Jones, the finance manager. The deal was done quickly and fairly and I am happy with the whole experience. In my past, I have sold vehicle so I am well aware of the difficulties and pitfalls on both sides of the desk. I would recommend this dealership to anyone looking for a vehicle.