Shaun Fagrell

I wanted to take a moment to express my sincere gratitude for the exceptional service I received from MB of Athens, particularly from Tonya, during my recent car purchase experience. From the moment I rea for the exceptional service I received from MB of Athens, particularly from Tonya, during my recent car purchase experience. From the moment I reached out to the dealership, Tonya answered my call with warmth and professionalism. She took the time to understand my needs and patiently guided me through the process without any pressure. Tonya's dedication to ensuring that I had all the information I needed to make an informed decision was truly remarkable. I was especially impressed by Tonya's attention to detail, as she went above and beyond to provide me with numerous photos and updates throughout the purchasing process. Her willingness to address any questions or concerns I had, coupled with her genuine kindness, made the entire experience enjoyable and stress-free. Furthermore, the entire team at MB of Athens demonstrated a level of professionalism and customer service that exceeded my expectations. Despite purchasing a car out of state, I felt supported and confident throughout the process, thanks to their expertise and commitment to customer satisfaction. In particular, I appreciated the respect and patience shown by everyone I interacted with at the dealership. Each communication was handled with care and professionalism, making me feel valued as a customer. Overall, I cannot thank Tonya and the team at MB of Athens enough for their outstanding service. They truly made my car buying experience a memorable and positive one. I will not hesitate to recommend MB of Athens to friends and family in the future. Thank you for the best experience of purchasing a car that I have had. At the age of 63 I have bought many cars and by far this was the best experience. Much love for Tonya and her professionalism. . More

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I took my car in for a bulletin for a timing chain rattle and spent thousands of dollars after repeated attempts to fix the car. The only thing they offered was for me to drop it off again and again. Recomm and spent thousands of dollars after repeated attempts to fix the car. The only thing they offered was for me to drop it off again and again. Recommendations to fix things on the car for thousands of dollars which do not need to be fixed and the car is returned with oil leaking and coolant leaking and airconditioning not working and engine light shining bright. Not the worse thing ever to happen to me in my life but the experience was very bad and expensive for me to get my car fixed at an independent shop. I am done with this dealership, I honestly do not mind paying for work as long as it is needed and fixes the car. Nothing they touched was fixed correctly and I always got the car back worse than I dropped it off, love driving a car without air conditioning and having the engine overheat after spending a few grand on maintenance. Always treated disrespectfully and had to wait 3 weeks for a radiator flush with my car sitting in the back row half assembled. Really strongly recommend taking your car somewhere else, and paying the money to get it fixed correctly but not here. More

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SALES is GREAT ! SERVICE LACKS FOLLOWUP on services they perform. We have had problems with the service department in the past. This time, w e had the car washed SERVICE LACKS FOLLOWUP on services they perform. We have had problems with the service department in the past. This time, w e had the car washed at the end of the service call and it was returned filthy. The back door had not been washed and the carpets were not swept. The SERVICE WRITER took the car and re-washed it. More

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The absolute most professional and efficient dealership, starting with professional and courteous management to the sales associates. The sales associate was extremely knowledgeable and spent hours going th starting with professional and courteous management to the sales associates. The sales associate was extremely knowledgeable and spent hours going through both of our vehicles purchased here. He took the time to ensure the vehicles we desired, exterior and interior colors and options were there, locating vehicles throughout other Mercedes Benz dealers to satisfy our requirements - no pushing whatsoever. I highly recommend this dealership! More

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Wonderful experience! My salesperson Tonya helped me find the vehicle I wanted, she was considerate of my time and just a pleasure to work with. I will definitely lease/purchase my next vehicle from this dea the vehicle I wanted, she was considerate of my time and just a pleasure to work with. I will definitely lease/purchase my next vehicle from this dealership. More

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5 Star Service! The service I received at Mercedes Benz of Athens has been nothing less than stellar. As soon as I drive into their service area I know I will be wel The service I received at Mercedes Benz of Athens has been nothing less than stellar. As soon as I drive into their service area I know I will be well taken care of. The attention I’m given when discussing my car issues and the feedback provided by the Service Advisor, I have no doubt my car will get the care required. More

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The service from Mercedes Benz of Athens was absolutely amazing! I have never experienced such professionalism and courtesy making a car purchase. Most importantly there was no showroom showdown, which was amazing! I have never experienced such professionalism and courtesy making a car purchase. Most importantly there was no showroom showdown, which was appreciated. More

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Outstanding customer service and Sale Personal Regular car maintenance, loaner car ready, service completed as promised. I give KUDO to Sam Escobar he is always on top of my maintenance on both of Regular car maintenance, loaner car ready, service completed as promised. I give KUDO to Sam Escobar he is always on top of my maintenance on both of my Mercedes-Benz 2019 GLA-250 2 4 MATIC and GLC-300 4MATIC. He is also an outstanding Service Maintenance Representative. Mercedes-Benz of Athens is an OUTSTANDING Facility and they have great sale personal. I have bought 4 Mercedes-Benz since 2012 and I give James Braxton KUDOS becuase he have assisted with great price and had made the purchasing process smooth and easy all the way. I also give a big shout out to Shaum Fagrell in Management Department, and Shane McCarty in the Service Department. Outstanding facility!! More

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Great Service! We appreciate the outstanding service and friendly, professional folks at MB or Athens. The recent service performed on our GLE was top notch! The c We appreciate the outstanding service and friendly, professional folks at MB or Athens. The recent service performed on our GLE was top notch! The car was picked up and returned making it easy for us and the work was done on time. Our car runs great after this service and it was returned completely cleaned. Great Service -- Thanks very much! More

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Used Bentley and new gwagon Shaun and Gary followed through and got everything corrected. They are amazing and so helpful. The Bentley was checked by Bentley in Atlanta and the Shaun and Gary followed through and got everything corrected. They are amazing and so helpful. The Bentley was checked by Bentley in Atlanta and they said it is running fine. My Gwagen is running great and they are servicing it now. They are also fixing my 1984 g Wagen cabriolet and it’s running great. The service and professional staff is amazing. Gary is the BEST. More

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