"Auto Sales Diplomacy at its Finest!"
My parents and I visited Tustin Mazda with a scheduled appointment to meet Shaun McCray, an "ambassador" among sales representatives. From the get-go, there was a notable air of goodwill, excitement, and enthusiasm, but mixed with just the right amounts of consideration, caution, and most importantly, honesty. Other guests who have not visited Tustin Mazda before may be caught a bit off-guard by his exuberance, but after a few minutes, you can tell from his knowledge of cars, driving, and drivers, that he cares 100% about getting the car to match the driver's preferences, even the ones the driver might not be fully aware of.
Before the appointment, I had contacted Shaun through email, text, and a phone call. My initial request for 4 different make/models to test-drive was actually a bit too broad, so he started asking more questions about what I really needed based on my driving situation. By the end of the phone call, he said he probably had just the thing for me.
When we showed up on Saturday morning, we walked the lot through several of the models I had mentioned, with him giving reasons on why they didn't quite fit, all of the reasons rock-solid: Mazda6 too big for my needs and a little out of my price range, older Mazda3 not having better MPG, etc. Then we happened upon the one he most wanted me to test-drive: a 2015 Mazda3 s Touring.
Earlier in the week, I had test-driven a coworker's 2012 Mazda3 and found the cockpit spacing to be too tight. But the 2015's revised spacing measurements fit like a glove. Taking it out on the road for a test drive, I found it to be very responsive on acceleration, braking, and handling, all while following his instructions, which were neither abrasive nor vague. During the freeway portion of the test drive, the car became quiet as I got more of a feel for it, but that approach to driving conversation is exactly what is needed in such a situation, in my opinion.
When we got back to the dealership, we started to paperwork, and Shaun had other appointments with prospective new Mazda owners. But he would check in on our lobby-room table (a nice atmosphere compared to an office desk) while his associate Chance was taking care of us, making sure everything was running smoothly. It was also a pleasant surprise to find that on Saturdays it is de rigueur for Tustin Mazda to provide lunch with hamburgers and hot dogs fresh off the grill! I would also like to note that Spencer's impressive product knowledge, both mechanical AND accounting, was on full display, and there was no question we asked that did not receive a detailed answer.
In the Finance Office with Debbie, we also found excellent guest service and product knowledge. I was most impressed by her ability to handle the more stressful sections of the financing conversation, as well as her candor about tangential subjects. It felt like we were getting to know another member of the Tustin Mazda family with little to no effort, and the knowledge she gave helped us to make smart decisions that were not impulsive, but considerate to the life of the car and my future maintenance needs.
Once all the paperwork was done, and while the technicians were preparing the car for final release, Shaun came back in to shake our hands and continue talking with us, complete with complementary ice cream from a truck outside. Then the hand-off was made, along with photos and more smiles.
Overall, I truly appreciated Shaun's passion for product, his warmth with guests, and his near-eternal smile. I would highly recommend Tustin Mazda, and Shaun McCray, to any driver looking to find a best-fit car from their inventory. Thank you, Shaun and Tustin Mazda! We'll see you again soon.
Other Employees Tagged:
Chance, Debbie (Finance)