Shaunelle went above and beyond for my wife and I and found us a vehicle that fit exactly what we were looking for. We couldn’t be happier with our purchase!
"Outstanding Staff and Service"
We continue to seek cars at Gene Steffy because of the service and friendly staff. Shaunelle Roeber takes the time to listen to our needs and has always met them. Thank you all for your hard work and patience!
We have had such an amazing problem free experience with Shaunelle Roeber and Kathy Grashorn that we have bought two vehicles in less than a year because of the experience we had with the first one.
I hate to shop for a vehicle and all sitting and waiting......I searched online for a month till I found exactly what I wanted on their webpage. I contacted them and was paired with Shaunelle. I told her which vehicle I wanted, what I was approved for and the payment I wanted. She went to bat for me and negotiated with the powers to be and standing firm with what I wanted she came thru for me. I also asked that all the paperwork be ready so all I had to do was sign the papers and be on my way. Kathy did that and beyond...I hate waiting for ones that don't have it together and you sit around and wait. I was in and out signing my papers and driving off the lot with my dream car in less than an hour.
Needless to say we will never go anywhere else to purchase a vehicle.
Because of the service we received our daughter will be purchasing a vehicle in the next two months from these two and I have two grandchildren that will be getting vehicles within a year! We tell everyone to go to Gene Steffy in Fremont for their needs.
Thank you for everything!!!
"Excellent experience "
Our salesperson was great from beginning to end.
Shaunell was professional and had all our questions answered.
The financing was easy and we even had our vehicle detailed and ready for pick up quickly.
- Dr Brown jeep
Best car buying experience I’ve had. Been buying automobiles for 30 years. Blown away and will purchase again in the future. Thank you very much and share this please.
I really enjoyed my experience at Gene Stuffy getting a car. It was an easy process and they were understanding of the situation I was in to give be the best deal I could get. I plan on coming back to them for more cars.
"Fast and painless"
Our new Jeep was just as described, and the price was what we were told it would be, with no hidden fees or surprises. Everything was explained well, including the price, dealer options, financing, and the ins and outs of the forever warranty. The sales rep went to the trouble of walking us through how things worked, and even synched our cell phone with the hands free connection in our Jeep. It was clean, ready to go, and even full of gas.
- Jerry L
Nobody ever really enjoys having to buy a new car. Salesmen can be pushy, dumb or rude, but not here. Everyone was friendly and polite and knowledgeable about the product they were selling. I got about halfway home with my new car when I realized I left my sunglasses in the little compartment above the windshield in my old car. I turned around to go back and see if I could still get them. My old car was not where I left it, but was around in back. The sales lady, Shaunelle, walked me back to it so I could retrieve my sunglasses. I think I probably could have got a better (lower) price on this car, however. Guess I should have asked. Too bad I didn't. My bad.
"It was great!"
Nothing to add, it was a great experience. Would definitely be back and recommend to others looking for a new or used car. That’s about all.
"The best dealership to work with."
I absolutely loved the customer service I recieved. We drove 1.5 hours mainly, because Shaunelle was super friendly on thr phone. When we got there the car I wanted was upfront, cleaned and ready to go. The next day when I came to pick up my car it was again ready, oil changed and fueled up. It was a great way to start. I love my Rogue. She drives amazingly and fits me perfect. Our next vehicle in a year or so we will come back here.