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Shawn Dearing
Shawn Dearing at Olathe Dodge Chrysler Jeep RAM
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Shawn Dearing | Page 3

Assistant Service Manager

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

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3.9
27 Reviews
3.9

27 Reviews

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27 Reviews of Shawn Dearing

November 11, 2024

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Employee Rating

We have vehicles that have been up there for 3 months and we are getting no communication on them. More

by jvest
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Sebelski

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Nov 15, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Lucas Kay Service Manager 913-780-3700

November 03, 2024

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Employee Rating

No communication. I was given miss information from representative. And did not fix the problem. More

by johnfr1554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Lucas Kay, Tanner Walker , Stan Wilhite

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November 01, 2024

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Employee Rating

Good people…. They supposed gonna change my diesel pressure pump in the recall. I have around two weeks waiting for this work. Hopefully by the next week it’s More

by gustavoquevedo418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Lucas Kay, Tanner Walker , Stan Wilhite

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Nov 04, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for choosing our dealership! Please let us know if we can be of any more assistance! Lucas Kay Service Manager 913-780-3700

October 27, 2024

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Employee Rating

They need to get the people who quote prices for service on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 More

by rwelker0
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Lucas Kay, Tanner Walker , Stan Wilhite

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Oct 31, 2024

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Lucas Kay Service Manager 913-780-3700

October 16, 2024

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Employee Rating

We’ve had two good buying experiences here, but I’ve not been impressed with the service dept. It’s a quantity over quality model. More

by PARNHOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lucas Kay , Samantha

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Oct 17, 2024

Olathe Dodge Chrysler Jeep RAM responded

We're sorry that you didn't have a completely satisfying service experience. Would it be possible to have someone from our management team reach out to you directly to discuss? Lucas Kay Service Manager 913-780-3700

October 13, 2024

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Employee Rating

Takes too long for recalls. Also, been waiting on a part to take care of engine light for almost a year. Appears they forgot about me. More

by epg010
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 14, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Lucas Kay Service Manager 913-780-3700

October 10, 2024

Dealership Rating
Employee Rating

The salesman was unbelievable great in all areas and the dealership did everything right made it easy More

by CDECONTRACTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Lucas Kay, Tanner Walker , Stan Wilhite

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Oct 10, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you for choosing Olathe Dodge Chrysler Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lucas Kay Service Manager 913-780-3700

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