Shawn Merrick

My visit to Herb Chamber's, Auburn MA was very pleasant at Kauan our salesman was very attentive and very nice to work with. The whole process was effortless on our third purchase from this dealership. Def at Kauan our salesman was very attentive and very nice to work with. The whole process was effortless on our third purchase from this dealership. Definitely will consider purchasing again in the future. More

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Second car and will not go anywhere else to buy a car. Thank you for all your help. Thank you for all your help. More

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Everyone at the dealership has always been patient, kind, and helpful in every way. I'm very sorry that I have moved too far away to make this my primary dealership for all the servicing. Alex, Timot and helpful in every way. I'm very sorry that I have moved too far away to make this my primary dealership for all the servicing. Alex, Timothy, and Monish were exceptionally patient and kind with all my old-lady dithering and nervousness. They had to explain everything to me, often repeatedly, but never showed any impatience. I also want to mention Mr. Merrick, for reasons I won't go into here, his kindness when I particularly needed it two years ago (with my prior lease) is the reason I decided to come back to this dealership, rather than one that's closer to where I now live to lease my new car. All my thanks to all four gentlemen. More

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Herb Chambers, and Cole LeBlanc in particular as a sales rep, were beyond outstanding. As a long (10 years+) customer of Harr, I finally had reached my wit's end with poor customer service, and so I was del rep, were beyond outstanding. As a long (10 years+) customer of Harr, I finally had reached my wit's end with poor customer service, and so I was delighted to not only have my needs met at Herb Chambers (HC), but also have my expectations exceeded at every turn. To begin with, HC offers the most efficient and human-centric phone system of all the dealerships in the area. You are not greeted by robot after robot but rather you immediately connect with a human, and then when you are further transferred to a department you get a human again - such a breath of fresh air! Setting up my appointments was easy, and the followthrough after the fact on their end to make sure all my questions were answered demonstrated genuine care and concern for the customer. Cole LeBlanc was a stellar sales rep. He worked hard to not get me what would be the best sell, but rather what I needed. He was patient when I - despite being offered the "we can do XYZ for you if you sign today" move - decided that I needed a night to think. This willingness and patience with my pace and decision making process allowed me to quickly come to the conclusion that I'd be very happy with the service here. They made me feel safe and respected. Cole was not pushy; he was the antithesis of the pushy salesman. He was proud of his product, but he made it clear at every step of the way that working WITH and FOR the customer was more important than making a sale for the dealership... And as a result he got the sale. I would like to stress how HC has blown the competition out of the water for me, and it's hard to deny the fact that they also beat Harr Toyota by nearly $20 a month on the lease I was seeking for the exact same vehicle. I am proud to say that I am now a Herb Chambers customer, and I hope that if you are shopping for a car, you also have the privilege of working with Cole LeBlanc. Thank you Herb Chambers. More

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Dealership was clean, professional and had the parts in stock. There was an issue with warrants d Sean from finance resolved it immediately stock. There was an issue with warrants d Sean from finance resolved it immediately More

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Alex was great to work with. Went above and beyond to make sure I was satisfied with my purchase. Went above and beyond to make sure I was satisfied with my purchase. More

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Very happy with the dealership and staff. The salesman vinh has been very helpful. Thank you very much 😊 The salesman vinh has been very helpful. Thank you very much 😊 More

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I am extremely satisfied with the experience at Herb Chambers of Auburn and also with our salesman, Bryan Arroyo. He responded to all my text messages even on his days off. I'm happy with my purchase, t Chambers of Auburn and also with our salesman, Bryan Arroyo. He responded to all my text messages even on his days off. I'm happy with my purchase, the dealership and Bryan. More

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I previously purchased 4 vehicles from Harr Toyota. This past and previous purchase were from Herb Chambers. I was extremely pleased with these purchases. Samantha Horne had helped me immensely wit This past and previous purchase were from Herb Chambers. I was extremely pleased with these purchases. Samantha Horne had helped me immensely with my 2020 Rav 4 TRD and went above and beyond to make my experience smooth, which made me return. Both Samantha and Chandler went above and beyond to help me with this current purchase I am thankful😊 More

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My salesman was Bryan Arroyo who was extremely knowledgeable, very helpful, courteous I mean I couldn’t say anything more about him. He was the best making the process, smooth and easy and very ex knowledgeable, very helpful, courteous I mean I couldn’t say anything more about him. He was the best making the process, smooth and easy and very excellent. More

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