Shekhar Shroff
Shekhar Shroff at Westside Lexus

Shekhar Shroff

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
173 Reviews
4.9

173 Reviews

Write a Review

Dealership Experience

22 yrs, 9 mos

Industry Experience

26 yrs, 3 mos

Languages Spoken

English English

Gujarati Gujarati

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173 Reviews of Shekhar Shroff

April 19, 2024

Dealership Rating
Employee Rating

The staff provided goof services. They were efficient, professional and friendly. After sale service was good too. More

by Li
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2024

Westside Lexus responded

Li, we're glad to know you had a positive experience with our team at Westside Lexus. Thanks for highlighting our efficiency and professionalism!

April 14, 2024

Dealership Rating
Employee Rating

We have purchased four vehicles from Shekhar Shroff over the past few years. He knows the vehicles well and has always been very professional. We always receive impeccable service from Shekhar. More

by ADDPAR
Recommend Dealer
Yes
Apr 15, 2024

Westside Lexus responded

We're so glad to know that you've had consistently great experiences with Shekhar and our team at Westside Lexus. Thank you for your loyalty over the years, we appreciate it!

March 26, 2024

Dealership Rating
Employee Rating

Mr. Shroff was great to deal with and communicated well from the initial showing through the delivery. More

by jbyrd3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 26, 2024

Westside Lexus responded

We're so happy that you had a great experience with our team at Westside Lexus! Thanks for sharing this feedback with us - enjoy the ride!

March 16, 2024

Dealership Rating
Employee Rating

Best selection of cars. We enjoy dealing with Shekhar. Finance department not so much especially considering we pay cash. More

by sjwhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Thornton

Mar 18, 2024

Westside Lexus responded

We appreciate your feedback! It's great to know you enjoyed dealing with Shekhar and our selection of cars at Westside Lexus. We'll take note of your comments about the finance department for future improvements.

February 28, 2024

Dealership Rating
Employee Rating

No one welcome or greet you when walk in the service area. Take me a while to be sure where is the service front desk. Suggest putting a front desk sign to help the new customer. More

by Wchung
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn An

Feb 28, 2024

Westside Lexus responded

Thanks for your feedback and suggestions about the signage in our service area at Westside Lexus. We're always looking to improve, so we appreciate you taking the time to share this with us!

February 18, 2024

Dealership Rating
Employee Rating

Salespeople were nice. Financing person was pushy and not happy that we didn’t purchase any extra warranty items and immediately made comments. More

by namastewyze
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Feb 19, 2024

Westside Lexus responded

I'm sorry to read about your experience with our financing team. We aim for a comfortable and respectful environment for all customers, so it's disappointing to learn we fell short in this instance. If you're open to discussing this further or have any other concerns, please don't hesitate to reach out directly. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

January 21, 2024

Dealership Rating
Employee Rating

We’ve bought several cars from Shakira at Westside and have always been treated fabulously. We appreciate the level of care we get at this dealership. More

by tmmoran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bret Aldridge, Sam Chau

Jan 22, 2024

Westside Lexus responded

We're so glad to know you've had consistently great experiences with Shakira and our team at Westside Lexus. We appreciate your loyalty and look forward to serving you again in the future!

December 18, 2023

Dealership Rating
Employee Rating

Excellent service, professional sales person, explained clearly all the details, spent time with us to go over various cars, guided us in financing.Best play to purchase or lease a Lexus. More

by taxjay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

Dec 18, 2023

Westside Lexus responded

We're delighted to know you had an excellent experience with our team at Westside Lexus. We strive to provide detailed and professional service for all of our customers. Thanks for choosing us - we look forward to assisting you in the future!

November 17, 2023

Dealership Rating
Employee Rating

I would recommend the dealership because the vehicles are excellent. My experience with the sales people was not stellar. The person who was pushing the extended warranty plan was rude and didn't take "NO" f More

by d_scully
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 17, 2023

Westside Lexus responded

I'm sorry to read about your experience with our sales team. We strive for excellence in customer service and it seems we fell short during your visit, especially regarding the extended warranty discussion and familiarizing you with new technology. Your feedback is important to us as we continually aim to improve our services. If you'd like further assistance or have any other concerns, please don't hesitate to reach out directly. - Christian Davidson - Lead Financial Services Manager - (281) 558-3030

November 09, 2023

Dealership Rating
Employee Rating

Great service and caring salesman as well as service person. Everyone is very professional and friendly. More

by Carolynver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 09, 2023

Westside Lexus responded

We're delighted to know you had a great experience with our team at Westside Lexus. Thanks for highlighting the professionalism and friendliness of our staff!

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