Sonny Betancourt

Sonny is an excellent sales person. His wife was excellent too. Great job. Appreciate the way they explained everything and got my financing where I wanted it to be. They explained His wife was excellent too. Great job. Appreciate the way they explained everything and got my financing where I wanted it to be. They explained how the vehicle works. There was an issue with the vehicle and it was handled and resolved right away. More

by DJASKEI2 Verified Customer Verified Customer

Helpful 4

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I love shopping for a vehicle from a Dealership where the sales staff aren’t pushy and pressuring the customers to make the sale. My husband and I have been looking for a F250 pick up truck for over a year. sales staff aren’t pushy and pressuring the customers to make the sale. My husband and I have been looking for a F250 pick up truck for over a year. The pandemic complicated our search as it was more important to find exactly what we wanted at the right price. Sonny Betancourt and his wife Evelyn Betancourt were always available to answer any questions that we had. When we found our perfect truck at Banister Ford the sale and delivery process was easy and the customer service was exceptional. I highly recommend Sonny and Banister Ford! More

Helpful 3

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The very best employees because I brought my 1st car at Sturat Ford in Lanham MD and that why am back with Ford best customer service Sturat Ford in Lanham MD and that why am back with Ford best customer service More

Helpful 3

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There was a slight problem but Ms. Craft step in and resolved it. Thank you Ms. craft Craft step in and resolved it. Thank you Ms. craft More

by KEELSHERMAN9 Verified Customer Verified Customer

Helpful 4

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The help I received at this dealership was exceptional. Every sales associate and the general sales manager Ms.Shankar Craft was phenomenal, amazing energy, very patient, and super respectful. Will be comi Every sales associate and the general sales manager Ms.Shankar Craft was phenomenal, amazing energy, very patient, and super respectful. Will be coming back !!! More

Helpful 0

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I had brought a couple of vehicles from you guys and the service was ok. service was ok. More

by YOUGOGIRL204 Verified Customer Verified Customer

Helpful 2

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Thanks to Carlos ,assistant manager Sharon and Sheryl ar Banister Ford top notch !! My best visit yet! Banister Ford top notch !! My best visit yet! More

by brcagee Verified Customer Verified Customer

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I have been dealing with this location for about 30 years. Since Bannister has taken over I am overwhelmed with joy..The only reason I have stayed was because of Evellyn and Sonny, and now I have a fav years. Since Bannister has taken over I am overwhelmed with joy..The only reason I have stayed was because of Evellyn and Sonny, and now I have a favorite service tech Chris who is phenomenal. I had my car serviced recently for major issues and didn't have to lift a finger. Chris took care of everything. More

by darryllamb12@verizon.net Verified Customer Verified Customer

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Customer service needs improvement, more knowledgeable sales staff personnel who does better job at inspection sales staff personnel who does better job at inspection More

by jhcole442 Verified Customer Verified Customer

Helpful 0

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the whole staff i deal with was very knowable. knew exactly what my extended warranty. the best thing I didn't have to wait all day to get my car service. knew exactly what my extended warranty. the best thing I didn't have to wait all day to get my car service. More

by WCOLE2 Verified Customer Verified Customer

Helpful 3

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