"My experience was exceptionally great!!.."
Mr. Fouad Faris was an excellent assoate that help me with closing the deal with my 2019 Toyota Highlander XLE which I loved so much, Fouad is an excellent asset to Herb Chambers of Auburn!!!..
The overall experience as a whole was great. Everyone during the initial sale was so helpful and informative with all the options I had available to me. The few downsides were I was almost sold a car I didn’t want when looking it up in the system. It was corrected immediately with the information I had with me. I leased the vehicle on Saturday and got the information for the insurance company and RMV-1 form to them Monday along with the down payment. I was told I would get the car on Tuesday cause the car came from the lot in Boston. When Tuesday came it was a lot of back and forth with a few phone calls as I wasn’t updated on the status of me getting the car. I was informed my sales person was the one to set up and get my car ready but the issue was he was out sick and was off on Wednesday. They ended up getting someone else to get my car together but again, the wrong car was given to get prepped so I arrived maybe 15 mins after I was supposed to get it at 5:30 to not getting it into possession until 6:45. But once I had the car and got to go over everything I felt more at ease. I got a number of apologies but as someone who works in customer service I felt like I wasn’t kept up to date on the status of my purchase. I hope the feedback helps for further customers! Still a great place to buy from just needs some attention in certain areas. Seems to me as an outsider everyone works as a team to get the sale but as my personal interaction it wasn’t as much of a team effort to get my car ready for pick up.
"very easy to deal with"
Everyone I dealt with was fantastic, easy to deal with and very helpful. it was my second time buying a car here and I'm glad I went back
"Excellent customer service"
Issa was great no pressure at all, he actually came on his day off to help us out, between him and the sales manager stephan we fell very comfortable buying a car, i have to said it was a very great experience.
Thank you guys, we will buy from you again.
"Lease Rava 4 2018"
Mileyda Cruz was our sale person she was new. She worked with Stephane Jovi
I went in with a price that would work with my budget and they were able to
accommodate. This is our third lease and I always had great service. From service to sales.
Great service. Ben Boateng was great and ensured my purchase was easy and simple. Great guy, very gentle and honest. Tomi The Sales Manager was awesome too, so was Dylan. Boris 💪🏻
While I didn’t end up going through this dealership, my whole experience was so amazing that I HAD to say something. The whole staff was so nice and friendly! My sales rep Abigaile was beyond accommodating to my crazy schedule and even more accommodating with my credit, that’s not a tier one. Everyone was more than willing to help and assist. They listened to me and treated me as an individual. After reaching out to express I had ultimately went with another deal, they expressed how happy and excited they were for me! I felt awful not going with them because well they were just so GREAT! IF you go to herb chamber Toyota in auburn I’m sure your experience will be just as wonderful!
Other Employees Tagged:
"Tony Vu is the BEST"
My whole family purchases cars at Herb Chambers. They are always professional and very helpful. The entire staff always makes the car buying experience enjoyable. This is the first time working with Tony Vu and we couldn't have been happier. He listened to every one of my needs and didn't try to push me into something I wasn't comfortable with. I got a 2018 Rav4. I absolutely love it. Tony worked so hard to get me the best deal possible. He got me the car very quickly, and he even got me a rental car in the meantime. I will always reccommend Herb Chambers to friends and family and now I will send them all to Tony Vu!
Other Employees Tagged:
I love Herb Chambers! Tony and all of the service staff always take care of me. Got my Toyota RAV4 from here and it was one of the best experiences! Would definitely recommend.
"Best salesman ever "
Thanks to Clifford Quayson and his team for the great job and the respectful of my time and budget.......will recommend all my friends and family to this dealership