"Don't do business with the Dealership"
On May 31st I bought a used 2015 Toyota Highlander from Jim Norton Toyota. It is usually never a pleasant experience to buy a vehicle and this time was no different. We finally settled on a price and I told the finance person I was going to put $5000 down. The salesman, the used car manager and the finance person were in the room and wrote out on a form paper what I would be paying. The salesman, and the used car manager left the room. At that point the finance person told me he was looking for the best interest rate for me and I was just setting there waiting. It was getting late in the day, about 9:00 pm. He started giving me different payment options and told me he could add some warranties and showed me different monthly payments. He never once told me how much any of the "warranty" items he was talking about would cost. We agreed upon a payment and length of term and I signed and left. A week or so later I checked with the company I was financing with and discovered the total amount was $5000 more than I had agreed upon. I immediately called the dealership and spoke with the salesman. He told me I would have to come back in to the dealership and see the finance person. I went back to the dealership and he then told me to go home and send an email and everything I didn't want would be taken off, which I did. The finance person emailed me back and told me he would take care of it. Today is July 21st and still nothing as been done by the dealership. I called again today and was told the finance person was on vacation. I am a 66 year old women and I feel like the dealership took advantage of me by not explaining how much the "extras" they were trying to sell me would cost. I have saved for several years to buy a newer vehicle and that is why I put the $5000 down. For them to treat me the way they have and then lied to me and still not taken the extra's off is not any dealership I will ever do business with again.
Steven was very friendly and knowledgeable about the vehicle. He showed me all the different options that go with vehicle before I took it for a test drive.
"Very Friendly and Prompt"
Out of the three dealerships around this was by far the best experience. Steven and Jim Norton made the process very seamless and wonderful. They made me feel like I was the only cusotmer there. The place was packed and just about everyone greeted or offered drinks or popcorn. Highly recommend Jim Norton Toyota and Steven.
Stephen Wicker, was very friendly and helpful tonight. Showed us several vehicles we were interested in. This was a great car buying experience and worked within our budget.
"Ask for Steven Wicker. Nice guy and very helpful!"
I called ahead and scheduled a meeting and Steven was awaiting our arrival. Quick getting the cars to us to look at and knows his cars. He was patient and understanding. No pressure to buy.