"Steve was easy to deal with and experience went well."
The only issue I had was that when I looked at the car and checked the trunk there were 4 rubber floor mats in the trunk. When I went back to pick up car my daughter drove it home and I then noticed that there were only 2 small floor mats in the front and none in the back. I text Steve he states that the ma5s were not for that car they were for a golf. I feel that when I looked at the car it HAD a full set of mats and I should have GOTTEN a full set of mats. It was a little disappointing that what was with car when shown did not come with car upon picking up. Maybe they shouldn't put items in cars that they will later take away from the purchaser!!
- Paid too much
Stephanie Pippin went above & beyond to make sure that I was well taken care of... She was always polite, accomadating, kind, & always explained everything that was done, & why.
Also the master mechanic that took the ride along with me was great & went the extra mile to resolve my prodigal passat's issues.
Special Thanks to Stephanie Pippin & my master mechanic (Nick Helmers).
I would not recommend Steve Haas to anyone that I care about ....
Everything went great! My salesman Steve was fantastic. Only complaint I have is.. Buying a vehicle that was $$$, would of thought they would of put a full tank of gas in it. Have purchased many cars from other dealers and all have done that. But financing, sales etc where all very helpful.
Other Employees Tagged:
"Great Sales Staff"
The gentlemen who serviced me was very attentive and friendly. They made the experience less stressful. I am loving my car and would recommend this dealership to anyone who is looking to purchase a used vehicle.
"Great car at a great price"
I would definitely recommend this dealership. I bought a used car. Their selection was amazing and the prices were completely fair. I did not feel pressured and did not need to haggle over the price. I would go back.
Great car buying experience. Will be back.... great service, knowledgeable staff .... friendly and courteous to boot !!! I recommend to anyone in the market for a used vehicle
We ran out to Fairfield VW to check out their inventory and came upon two cars in which we were very interested. The salesman never tried to pass off the more expensive one. He let us decide for ourselves. The buying process was very easy.
"Reconsider your Finance department hire"
I had a good experience at this dealership and really enjoyed working with the employees except for the gentleman in the finance department who conveniently did not introduce himself to me. He tried to sell me the extended warranties and when I declined he demanded to know why I declined them. We then had a full 5-minute conversation about how I just did not want to purchase it and him continuing to badger me. We then filled out some more paperwork and he proceeded to ask me again about the warranties. He pressured me so much and made me feel so uncomfortable that I actually started crying in the office because I wanted to leave so badly and felt as though he was trying to overpower me. He also tried to extend my loan out from 63 months to 72 months several times. After I declined the second time, he told me that if I changed my mind I could come back in and pay him in cash for the warranty. I declined a THIRD time and he then asked, "do you know how many computers are in a car?" I told him "yes, I know, a lot." He then says, "no tell me the exact number... there are thirty computers and things that could go wrong." I was in disbelief at his rudeness. I am an educated person and do not need to be quizzed. I can guarantee you if I was a middle-aged man instead of a young woman, he would have treated me differently. Even my fiancé was taken aback.
When we were done with the financing, I went to go move the last things from my old car to my new car and then sent my fiancé back in with the keys so I would not have to look at the guy again. This was extremely disheartening and left me feeling terrible about my purchase. It was dissapointing because all of the other salespeople were so helpful but unfortunately when I look back on to this experience, I can only think of the employee that made me so uncomfortable I literally wanted to leave the building.
Other Employees Tagged:
Jared Parker Goeseke
"One of the Best Car Buying Experiences"
I just wanted to take a minute to thank you all so much for your help in purchasing this 2012 Jeep! You guys were outstandingly accomodating from my first phonecall all the way through the closing. Thank you so much to Ron and Josh for arranging my ride from the airport and to Steve (Dave?) for a pleasant drive to the dealership! It was definitely one of the best car buying experiences I have ever had!
I wish you all the best in your service to your community and I will be definitely returning for my next car purchase.