Steve Riccardone
Steve Riccardone at Dana Ford Lincoln

Steve Riccardone | Page 28

Sales Manager

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.7
761 Reviews
4.7

761 Reviews

Write a Review

761 Reviews of Steve Riccardone

December 17, 2021

Dealership Rating

The car itself seems to be great, unfortunately this dealership is a terrible representation of Ford. This might be one of the worst sales experiences I have ever had with a car. The dealership and More

by jamievoto
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Beyer, John Daly , John Locher, Fonsi Rodriquez

Dec 23, 2021

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

Dec 29, 2021

jamievoto responded

While I appreciate Mr. Hansen following up here, this is emblematic of my initial review. Mr. Hansen wrote this on 12/23. I called in twice on 12/23 and never received a response. I followed up a third time on 12/27 and was finally able to speak with him. I was told it didn't matter if the salesperson did not tell the truth about accessories or pricing. That i signed the deal while given incorrect information on the car. All of which is documented in the written notes, the window sticker, and the "accessories" list. I was told someone would follow up on the scratched car they delivered and on the missing financial paper work. No one followed up. Separately, I did receive a call from "Margie" to see how my experience was and this poor woman had no idea what I was dealing with. She was very kind, said she would take care of the financial documentation and talk to Doug about the scratch. Again, no response on fixing their scratch issue. At least the financial docs were emailed to me, unencrypted, in a blank email, weeks after I bought the car. If this review doesn't warn you, take a look at their Yelp reviews or Better Business Bureau feedback. Its terrible and had they not had the only car I wanted in the area I would have walked. They delivered an overpriced damaged car and could not care less about resolving it. I gave them 6 more days after this follow up to try and make this right. They do not care. I will be reaching out to Ford directly as well.

December 15, 2021

Dealership Rating
Employee Rating

I have been dealing with Dana for many yrs this is about my 10 th lease in my household. Should I say more. Lol More

by jnautobroker
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Margie Davis, Ralph Sibbio, Shawn Ortiz , Harley Schick, Nicholas Squeo

Dec 16, 2021

Dana Ford Lincoln responded

Thank you for your loyalty to our dealership over the past 10 years! See you next time at Dana Ford!

December 06, 2021

Dealership Rating

Ryan Peters was very professional and informative. He made my time at Dana not stressful. I switched from owning a GMC to a Ford. I would recommend my friends to Ryan Peters in leasing or purchasing a v More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Ryan Peters

Dec 08, 2021

Dana Ford Lincoln responded

Thank you for this wonderful feedback, Richard! We're thrilled to hear that Ryan made your experience with us a smooth one and we hope you enjoy your new Ford. Take care and thanks again, from our entire team here at Dana Ford!

December 04, 2021

Dealership Rating

The team at Dana Ford was super efficient. I purchased my car off of lease and all the documents and paper work was completed in 10 minutes. Thank you More

by Tpierce34
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer

Dec 07, 2021

Dana Ford Lincoln responded

We're glad to hear it! We know the Dana Ford team will be glad to hear they earned your five-star review!

December 04, 2021

Dealership Rating
Employee Rating

One of the best car deals I have ever had. It was hassle free from start to finish More

by GWORKS153
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Squeo

Dec 07, 2021

Dana Ford Lincoln responded

We're so happy to hear this! Thank you for giving us the opportunity to earn your business. We hope to see you again next time here at Dana Ford!

December 03, 2021

Dealership Rating

Everything was ok the only thing I’m disappointed because I gave them the bank who I was approved Capital One and they gave my SS to three other banks who checked my credit score and my credit score went dow More

by ILIRJUVENTUS1
Recommend Dealer
Yes
Dec 16, 2021

Dana Ford Lincoln responded

We're disappointed to read this review and assure you that we take customer feedback seriously. If you'd like to discuss this experience in more detail, we'd like to help you resolve your concerns. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

December 03, 2021

Dealership Rating
Employee Rating

the service writer did a great job took my car in as soon as i got there called me when it was ready very happy with the service DANA PROVIDES More

by cavic2
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Vincent Langilotti, Theresa McMahon , Harley Schick

Dec 06, 2021

Dana Ford Lincoln responded

You've made our day! Thank you so much for rating Dana Ford five stars! We'll see you next time!

December 03, 2021

Dealership Rating

Very friendly and professional our salesman Nick was very knowledgeable and was able to answer all my questions More

by dorybill
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Sinatra , Nicholas Squeo

Dec 06, 2021

Dana Ford Lincoln responded

Thank you for the excellent review! We're glad Nick was able to answer all your questions and we'll be sure to share this fantastic feedback with him. Thanks for trusting Dana Ford with your business - we hope to see you again next time!

December 03, 2021

Dealership Rating

Everything was excellent the salesman ching was very responsible and he did help me a lot to get my truck More

by juliplumbing1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ching Poon

Dec 06, 2021

Dana Ford Lincoln responded

Thank you so much for the kind review and congratulations on your new truck! We're so glad Ching had the opportunity to assist you with it and we'll be sure to let him know how much you appreciate his exceptional service. Thanks for choosing Dana Ford - we hope we have the opportunity to work with you again in the future!

December 03, 2021

Dealership Rating
Employee Rating

Excellent service and sales I always choose Dana Ford for new vehicles. I bought 4 already More

by gravedigger1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Isaiahs Cedeno-Ramirez

Dec 06, 2021

Dana Ford Lincoln responded

It's such a great feeling to read such a wonderful review! Thank you for coming to see the Dana Ford team!

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