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Steve Santin
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Steve Santin | Page 11
Service Manager
Piazza Mazda of Reading
3728 Pottsville Pike
Reading, PA 19605
155 Reviews
Our Service Manager, Steve Santin, started as the Service Manager at Piazza Mazda of Reading in May of 2019. Steve's goal is to provide excellent service to all of our clients, and making sure each service experience will be remembered fondly. Steve is the proud owner of a Mazda3, which he purchased here at Piazza Mazda of Reading.
Read moreDealership Experience
5 yrs
Industry Experience
37 yrs, 11 mos
Specialties & Trainings
Master Certified with Mazda
155 Reviews of Steve Santin
September 14, 2020
Got an oil change and tire rotation. The work was completed rather quickly and I was provided status update ages along the way. I would visit this dealership again. completed rather quickly and I was provided status update ages along the way. I would visit this dealership again. More
by kjustich
Verified Customer
Helpful 
September 13, 2020
I always receive great customer service at Mazda the work is completed in a timely matter. Love the videos they send if something else is wrong so you can make a decision to get it done right away. is completed in a timely matter. Love the videos they send if something else is wrong so you can make a decision to get it done right away. More
by hmarie11269
September 12, 2020
I was really impressed by the underside video inspection of my vehicle, the attention to sanitation of interior compartment touch surfaces and the thoroughness of the office staff to explain and clarify eve of my vehicle, the attention to sanitation of interior compartment touch surfaces and the thoroughness of the office staff to explain and clarify everything during my visit. More
by LDSCDR
Other Employees Tagged: Receptionist (I didn't get her name)
September 10, 2020
Taken on time. Service was done by video which was impressive. The time it took to do the work was timely. The time from when the car was done and paid for service was faster than before. impressive. The time it took to do the work was timely. The time from when the car was done and paid for service was faster than before. More
by denumone
August 14, 2020
First time visit. Great staff and service. Found issue quickly and made necessary fix. Will recommend the service department to all. Again thanks to all. quickly and made necessary fix. Will recommend the service department to all. Again thanks to all. More
by PaNDfan61
Other Employees Tagged: Clay and tech were wonderful
August 13, 2020
I’ve been taking my car here for years and not once have I had a problem with them. Receptionists are always friendly. Service has always been great. The recording of the complimentary inspection while ge I had a problem with them. Receptionists are always friendly. Service has always been great. The recording of the complimentary inspection while getting my oil change is great. I am very pleased that they added that. Keep up the great work!! More
by kelving
Other Employees Tagged: Justina Stubblebine
August 08, 2020
Was given a price for a service over the phone. When I arrived I verified the price of the service with the lady at the service desk. Then was charged more in the end and the only explanation Steve could arrived I verified the price of the service with the lady at the service desk. Then was charged more in the end and the only explanation Steve could give me was that the two people I talked to before him were "just wrong". Total disconnect between the people that work there. No one wanted to own up to giving the wrong information. I was forced to pay for the service but decline repairs because I was told the part my car needed was "in stock not sure if they will fit". Thats a direct cut and paste from the text I got. I'm not sure how you guys wouldn't know if something will fit when I brought my Mazda to the Mazda dealer that has the Mazda mechanics and the Mazda parts. If Steve had been confident that the part would fit or could have assured me I wouldn't be charged even more if it didn't then I would have gotten the repair done. So in the end I wasted 2 hours of my day, and paid $160 to be told my car was still broken. In fact you took freon out of my car, so I actually lost something instead of gained. To just be told I need to come back in later and pay an additional $400. I was told if I brought my car in for the freon recharge and it didn't work I wouldn't be charged the full $160 and that was clearly misinformation. Steve acted like I was a complete idiot for believing whatever girl it was that scheduled my appointment. I left very upset at my interaction with Steve and called back later to apologize that we had such a poor interaction and ask him one more time to explain the situation to me. He made it very clear I was wasting his time and I fully regretted that second intetaction, too. I called a different piazza and asked them if the situation I had with you guys made any sense. They confirmed I got completey screwed over. I've bought a car, traded in, and gotten service done here a few times. I've regretted it every time and really need to force myself to never come back. Its a shame because you guys are the closest, but I think I'll just have to start driving to West Chester. More
by MMich
August 07, 2020
As always excellent work! Even helped get my money back from another place that put the wrong bolt in my oil pan thank you. V from another place that put the wrong bolt in my oil pan thank you. V More
by gottwins11
Other Employees Tagged: Jobin Grandstrom , Justina S.
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