"K.M "Excellent Service and Professionalism""
MB of Smithtown displays class, professionalism and quality work in there service department. I have purchased 5 Mercedes from this dealership in the past and they have always treated me like family. Recently when my wife was diagnosed with back issues from cancer Bill Riedel and Steve Godden accommodated us in regards to getting my wife into a comfortable vehicle to help my wife in her situation. Since 1995 Andy Schleiffelder and Bob Vella in the past were my service advisors who did an extraordinary job and now Rob Picone is assigned as my service advisor. My vehicle had problems when accelerating from the start position it would buck and loose power.Rob worked with Bob Vella to get my problem solved. They had one of their top technician take a test drive with me and he was able to diagnose the problem. After working on my vehicle and determined to get the situation rectified, it was accomplished. I was updated by Rob Picone every step of the way. MB of Smithtown is the place for purchase and or service, there is no need to look any further.
"Always attentive to our needs."
Exceptional attention and service have been the norm for decades of my experience. It seems that there is no end to the improvements which I have observed on each occasion of my visits. It is truly a pleasure working toward the ideal outcome with all of them.
- MB for life
If you ever need anything for your vehicle, just go and see Joseph Romeo. He is quite knowledgeable and will always put you first when you are dealing with him (of course there are other customers that need his attention, but when he’s working with you, he is focus on JUST you).
"Great. . "
I was greeted respectfully. Asked if they could do anything for me. Took time to go over the vehicle with me. Offered me a loaner. Performed the work quickly.
"Professional, patient, & great customer service!"
I recently bought my GL 450 from MB of Smithtown and had a great experience. Justin Stein went above and beyond to make this a smooth and comfortable experience. Great communication, was understanding to my needs and requests, and is a true asset to this facility. Steve Godden was professional and always there to make sure I was satisfied and happy with my purchase. Couldn't be any more accomodating. Adnan was clear and precise when dealing with finances making all options available to me known. Rich Werner in service was thorough and diligent in taking care of the matters at hand. He keep me informed as I waited and updated me on what was occurring and what the next steps were.
"Smooth & Easy"
Everyone in the shop does what it takes resulting in a great and satisfying experience. Very happy with the vehicle and the team that got it done..
"Excellent service throughout the entire sale!"
Best experience buying a car. Excellent customer service and knowledgeable non pushy salesmen. We’re very happy with our new car and will definitely purchase again from this dealership.
"Fumble and recovery "
I’m not the guy who writes reviews. My experience was awesome , the car is amazing!! From sales with Valentine Horvath sitting down with me and finding me the car I wanted and not giving up, to the manager Steven Godden who addressed and handled an issue I had immediately with professionalism and courteous service. If you are looking to get a new Mercedes, stop by and visit Valentine and let him be your salesman because you won’t regret it. Thanks again Valentine and Steven for a great experience
"The best dealership "
The best experience in buying a car. I trusted dealership. They set the expectations and went above and beyond. I felt special and would highly recommend.
My wife is in love with Mercedes-Benz of Smithtown. She actually looks forward to going there because everyone is so pleasant to her and she gets extreme service. With each visit, she comes home with stories of how enjoyable her time at the dealership was that day. These are great people who know what they are doing, have a sincere desire to provide the best experience and who appreciate their customers. There’s never a sales pitch and you never feel like it’s a business transaction nor an attempt for the dealership to make money. Not sure how they’ve done it but they’ve established a culture of caring and appreciation here that you feel with every encounter. Congratulations to everyone at Mercedes-Benz of Smithtown. You have achieved something special there that is recognized and appreciated by your customers.
Special thanks to Steve Golden, Rob Picone and Joe Romeo.