Steven Harris | Page 2

Found a car online Q50. Made an appointment and from the moment we walked in we were treated as the most important clients they had. Steven was awesome, talked my first time car buying son through the entir moment we walked in we were treated as the most important clients they had. Steven was awesome, talked my first time car buying son through the entire process. Great experience, great dealership and Steven was amazing! More

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This was my first time purchasing a new vehicle from a dealership, and I’m so happy I got to work with Ray for this experience. He was super helpful, very easy going (not pushy like other dealerships I vi dealership, and I’m so happy I got to work with Ray for this experience. He was super helpful, very easy going (not pushy like other dealerships I visited that day), even helped me find insurance that met my budget needs. 10/10 experience and now I am driving in a car I absolutely love !! THANK YOU INFINITY TEAM! More

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Good professional service. Steve and Daniel responded to all questions, they have a good knowledge of the vehicle. Both employees had a pleasing manner, answered all our questi Steve and Daniel responded to all questions, they have a good knowledge of the vehicle. Both employees had a pleasing manner, answered all our questions, and offered good advice on all models. More

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Terrible experience Came in to drive a car. Was told one price on the phone. Called ahead and let them know the time I was coming and I was on a tight schedule. They didn Came in to drive a car. Was told one price on the phone. Called ahead and let them know the time I was coming and I was on a tight schedule. They didn’t prepare the car or have it ready. Got there, completely different price, of course higher. Told me I was wrong about what I heard. I Was prepared to buy the car cash. Was then told “price doesn’t matter” and “is my wife not worth the car”?? Really ? Absolutely terrible. I will let everyone know about my experience and the bait and switch tactics used to get people in the door. More

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Great customer service and follow up We loved working with Sarah. She took the time to understand our needs and figured out the right package that checked all of the boxes for us at a re We loved working with Sarah. She took the time to understand our needs and figured out the right package that checked all of the boxes for us at a reasonable price. We have a family of five so reliability and safety were huge factors for us. We love the smooth ride and the technology really made this car stand out amongst the competition. Thanks again for all of your hard work Sarah! She really made the process as seemless as possible. Even delivering our car to our home and driving away our trade in! More

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Amazing Purchasing Experience I couldn't be happier with the experience that I received from Steve and Esther. From start to finish I felt taken care of. The team was knowledgeab I couldn't be happier with the experience that I received from Steve and Esther. From start to finish I felt taken care of. The team was knowledgeable, professional, and friendly. If you are in the market for a new vehicle you need to come and speak to Steve at Roseville Infiniti. More

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Paul and Tara Today I sold my QX50 back to the dealership. I must say that it was awesome experience working relationship with Steve , Paul and Tara . They all repr Today I sold my QX50 back to the dealership. I must say that it was awesome experience working relationship with Steve , Paul and Tara . They all represent the dealership in a great way . Thank you all, Fred Limbocker More

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Epitome of Excellent Customer Service From a Satisfied Buyer: Maria G.F - 2019 QX50 Step inside and you are truly in a new world where almost every desire or need is taken care of. Sta From a Satisfied Buyer: Maria G.F - 2019 QX50 Step inside and you are truly in a new world where almost every desire or need is taken care of. Staff are genuinely at a world class level - displaying the epitome of customer service excellence. Thank You very much to all the ffg. staffs who worked their best to make this POSSIBLE; ( In order from the first phone call to the after sale) 1.Todd Ritter - The guy that puts me with the best person/people 2.Blake Nero - my " Money Guy" used all his magic in numbers to make this possible for me. 3.Steven Harris- My " Go Beyond His Duty" - peoples' sales person -Beyond Excellent after sales Customer service experience. 4.Peter Santiago- "Mr Willing to help anytime" 5.Steven Khuu - " Mr Approachable" smiles , greet and approachable 6. Shawn Pollard - "Mr Detail Oriented Guy"- explained all my contract and made sure I understand it before signing. Can't say enough good things about this place. 5 Stars are not enough and underrated. This is the best Car Dealership! Highly recommended!. More

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The Team Came Through - BIG TIME In all honesty, our first impression on our first visit was MEH; we actually ended up leaving soon after our test drive and went over to another deale In all honesty, our first impression on our first visit was MEH; we actually ended up leaving soon after our test drive and went over to another dealership. I had pretty much decided to go with the other dealership, we was just waiting for the transfer of the car I was interested in. A few days had past and I received an email from Blake inquiring about my interest in the vehicle we had looked at. After sharing our experience, and giving him our feedback via email, I went on to proceed with the other dealership thinking we were finished with Infinity; but Blake had other plans. After following up with a couple of phone calls, and leaving me messages, I called Blake back; and I'm glad I did! My husband and I came over to the dealership soon afterwards, met with Blake and Steven, and left a couple of hours later with the car I originally wanted; and I couldn't be happier! Shawn made the financing end so easy, explained everything as we went along, and made sure that my personalized plates we're included in the paperwork to DMV. So thank you team, you won my loyalty; though I don't think the other dealership is so happy with you, I actually had to break the news to them while we were still with you. I will gladly recommend this dealership to friends, family, and strangers. More

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The best experience I have ever had We lost our cars in the Camp Fire and so we had to buy several new cars. We went to several dealers and the salespeople descended on us like red meat We lost our cars in the Camp Fire and so we had to buy several new cars. We went to several dealers and the salespeople descended on us like red meat. That is kind of what you expect from car dealers, but emotionally we were really having a hard time with it. When we went into the Infinity dealership we could not believe the causal, friendly environment there. We were greeted and then left to walk around alone and see what we liked. When we had questions, Steven was right there to answer but he wasn’t dogging us all over the lot. Once we felt like we had found the right car, Steven encouraged us to take our time. What sales person does that? At the other dealers we felt like we were surrounded by hungry salespeople that were pushing what they wanted onto us. Steven was like a family member. The color wanted wasn’t there and Steven happily drove to the Bay Area and picked it up free of charge. When we picked it up, the GPS didn’t work. Steven immediately gave us a loaner and offered to drive our out to us first thing in the morning (2 hours away). It is not just that they took care of us, they made us feel like they were happy to do it. If you want a great buying experience, that is the place to do it! More

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