"Most comforting experience I’ve ever had. "
Lavon and all of his coworkers were friendly and knowledgeable . Lavon specifically made me feel like family and reassured me I would still be able to get an affordable , reliable car before I left that day . That is exactly what I needed because my car had been totaled earlier in the week. Even with my struggling credit Lavon was honest and non-abrasive with any type of bad news , quickly taking negatives and finding solutions for everything. The entire staff was professional and fast at everything they had to do . My financing payments are well within my budget and the car itself is truly amazing .
"Excellent customer service "
Excellent dealership! Goes above and beyond to help and make sure a customer is satisfied! Definitely would recommend! Smooth process and very friendly atmosphere! Loved it here
"Great service! "
Spencer was really nice. He helped me to find my first car. He was the first sales person to greet me as soon as I walked through the door, and he was the last when I left with a car.
"Just came to look around"
I came in just to look around for a new car with no intent to buy today and ended up leaving with a car that was way better than I thought I would ever get.
"Quick and easy"
Had a great experience with Bruce and his team when purchasing my Ram 1500. They worked with me to get the vehicle I wanted for an affordable cost. Would definitely go back!
"Great Service and Staff"
My experience here was fantastic. The staff was patient, knowledgeable, very helpful and I never felt pressured to purchase on the spot. My sales rep, Spencer, had great energy and made the process fun. The manager, Gabe, made himself readily available to answer all questions and went out of his was to establish a rapport with my wife and I. Positive overall experience.
"Made buying a new car a pleasant experience "
- 2015 Jetta
Lavon was pleasant, informative and most importantly fair during our purchase experience. He answered all of our questions with confidence and knowledge. Highly recommend asking for him when you come into the Heritage Mileone Parkville dealership.
This was the best experience i’ve had buying a car. Melissa and Randall went out of there way to find a gray Jetta GLI
"Great Service without the Hardsell! "
I worked with Herb Randolph for my new car purchase. He was professional, patient, and never rushed me as I considered my model options. I waited months before I made my purchase until the timing in my life was just right. We kept in touch for those months, as I ran different car ideas by him. He always responded within a day. Once I was ready, Herb worked with me to get a great interest rate on my car loan. I thought all hope might be lost, but Herb can help make miracles happen!
Once we settled on a great option for me, he brought it around in a matter of minutes. I fell in love with the car even before the test drive. He took the time to show me all of the car features before we even left the lot. Memorial Day Weekend is a busy sales time, but he made me feel like I was the only one there.
If you want a personal car shopping experience without the hard, pushy salesman, Herb will treat you right!
My experience with Mr. Lavon and his team was great today. He answered every question I had and was able to get me every detailed I was looking for in a vehicle. He was very knowledgeable about cars, number ect.. I would recommend this dealership to anyone do to the fact of my experience with Lavon.. it was a true blessing...