"Very good experience, both Tom and Bob were very helpful. "
Tom took a great deal of time to go the car operating features with my wife and very patient with al our questions. Both Bob and Tom were very patient with us through the whole process.
Nico did a god job of presenting all the paperwork, explained what were signing and why, and presented and explained all the service options available.
Overall a very good experience
"Quick and easy to work with"
First time buying from this dealership and would come back again. Tom, our dealer was great, efficient and got us a great deal. Process was quick and easy which made the experience that much better!
"Knowledgeable, easy to deal with"
- John, New Castle
Our salesperson was very knowledgeable regarding the vehicle we were interested in. He answered all of our questions and even some we didn't think to ask! He replied to all of our emails promptly. We would definitely recommend Tom to anyone who would be in the market for a new car.
"They made buying a new vehicle an easy experience."
As a recent widow I did not need two vehicles so I sold the oldest one through some friends and traded in the newest one for a van which I have had before and learned to love through the years - this is my third van.
The gentlemen at Carman made this a very easy task. They walked me through all the steps needed since my husband retired from Chrysler there were a few extra steps required, plus I am a retired USAF veteran and the made sure that I received that discount. They give you the feeling that you as an individual really matter and are a part of their own family.
They found out the color of the van I wanted and the set about finding one with just the right package that I needed.
If you are thinking of buying a new or used vehicle Carman Dodge is the place to go.
"ZERO STARS "
I put a inquiry in on cars.com on 12/19. Brett contacted me from the dealership and I gave him an offer and he stated that he would pass this off. We traded a few emails, I had sent him my trade info and never heard back from him.
I went to the website to chat with him and he always stated I will have a sales rep contact you. They never did. UM I was in sales before and I bought A LOT of cars I think you guys should be calling me not me chasing you guys around.
After X amounts of broken promises I called and spoke to Michael Brooks he stated he will start from here to communicate with me. I gave him an offer and he transferred me to a manager, I don't remember his name, and we were only a couple hundred short.
So I continued trying to get a hold of Mr. Brooks and he always says my manager isn't in once he is I'll call you back and didn't hear a thing.
Went back to the chat and Brett's response is Sal we are busy and we take priority with customers that are in the showroom. I understand that but I am trying to give you guys a sale. I buy cars all the time.
I then called back and this Tommy guy answered I told him my name and he stated oh yeah I heard your name wonder what he ment by that.
I told him I need to speak to management and he said Bob is closing the gates I'll have him call you. I said I'll wait you guys always say you will call back and don't. He said let me place you on hold and left me on hold for about 30 minutes until they closed at 9. I have the screen shot saved.
I then emailed Brett to have his GM call and he didn't call. I even chatted with Brett again and he said he passed the email off.
I then called and a receptionist sent me to Joes voice mail and still no answer from him a week later.
I have read the GMs reviews. He always as an an answer to the negative reviews can't wait for
This dealership should get ZERO stars for their terrible customer service and rude associates. They don't want to sell you a car especially if they can't rip you off.
I am hoping Joe or the owner can call me.