Tania Hernandez
Tania Hernandez at Smithtown Toyota
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Tania Hernandez

Express Maintenance Advisor

Smithtown Toyota

360 E Jericho Turnpike
Smithtown, NY 11787

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6 Reviews
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6 Reviews

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6 Reviews of Tania Hernandez

December 01, 2023

Dealership Rating
Employee Rating

Lou B is very friendly and knowledgeable. Smithtown is very competitive and has great people!! Car came out looking beautiful. Couldn’t be more pleased More

by Kat S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lou Bilous, John Ferranola

Dec 05, 2023

Smithtown Toyota responded

Kat, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

June 10, 2021

Dealership Rating
Employee Rating

Bought a 2021 toyota rav4 prime from smithtown toyota. at 74 years old and after buying many new cars I was pleasantly surprised at the very friendly professional sales service afforded towards myself, More

by cjsullivanjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

cjsullivanjr responded

Great dealership

Jun 10, 2021

cjsullivanjr responded

Great dealership

Jun 11, 2021

Smithtown Toyota responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new 2021 Toyota RAV4 and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Jun 11, 2021

cjsullivanjr responded

Thanks for a great experience and give trish shea a big pay raise & a promotion. Charlie sullivan

November 25, 2019

Dealership Rating
Employee Rating

Toyota care According to Toyota; Toyota care is not a dealership specific service. It a national program from Toyota .I’ve bought three Honda’s nearby, I don’t l More

by Whitenite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Larisa Racenis , Bill Elia

Dec 04, 2019

Smithtown Toyota responded

Thank you for providing your feedback. It seems like you had a negative experience either with our dealership personally or with Toyota in general and I would like to first apologize for anything that has occurred leading up to this review. Next, I would like to clarify that ToyotaCare is in fact a national program that is offered by Toyota. As an authorized Toyota dealer, we are able to perform ToyotaCare services on all eligible vehicles. I would be more than happy to discuss your experience as well as the details of the ToyotaCare program with you to gain some insight into your complaint and clear up any misunderstandings. Please contact me at your earliest convenience so that we can work toward resolving your concerns. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota, (631)724-3100 ext. 239.

January 13, 2019

Dealership Rating
Employee Rating

ZERO STARS IF IT WAS POSSIBLE. DMV NOTIFIED. Illegally failed my 17 Corolla for NYS Inspection for a rip on wiper blade after I refused to purchase cabin and air filters. DMV notified. More

by DHB310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Inspector 22CS

Mar 12, 2019

Smithtown Toyota responded

I am very sorry to hear that you are so dissatisfied with your service visit. It seems that there were several factors that had an impact on your overall experience. I certainly wish that your review of our service department was a more positive one and I agree that there were points during your service that we could have done better. However, the front wiper blades are examined as part of the state inspection and your vehicle did not pass inspection due to the condition of the wipers. While I understand that the wiper blade damage may have seemed minimal, we are required to follow all inspection regulations and a failure to do so on our part would be against the law. Sincerely, Lauren Karakasians, Customer Relations Manager Lauren Karakasians, Customer Relations Manager customer.relations@smithtowntoyota.com (631) 724-3100 ext. 239

June 13, 2018

Dealership Rating
Employee Rating

Windshield wiper flew off car Left car for tire rotation and state inspection Took only one hour and I was very pleased. Drove away and realized I had to reset all settings on das More

by PAGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Dave barholomew

October 19, 2016

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Employee Rating

Excellent Service Most dealers have persons with attitudes working for them but the young lady who helped me with the service was very friendly, helpful and knew what s More

by Jayg93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2016

Smithtown Toyota responded

Thank you for taking the time to provide such great feedback, Jay! We will pass the kudos along to Tania and the rest of the service team. We thank you for being a Smithtown Toyota customer and we hope to see you again soon! Lauren Karakasians, Customer Relations Manager