I leased a 2016 Chevy Traverse and I absolutely love my Traverse, the service and the people at Phillips Chevy!
Brian McMahon and Staff are the BEST!
"Great sales exp, but turned away by Service "
I have a new 2017 colorado that has an off center steering wheel ,made a appointment to bring it in and have it corrected after driving out there from joliet in 5 o'clock traffic, I was told they were not going to align it cause it didn't have at least 500 miles on it. That wasn't a factor when I made the appointment, but after I drive out there they say no. So now I have to wait approximately a week when I have 500 or more miles on it and go back, Well Hawk Chevrolet in Joliet is alot closer to me ,I may just go there instead, My time means something too. They could have said you made the appointment and someone here didn't know what was going on and you are here so we will go ahead and take care of it. But No it was like they didn't even care so I may or may never go back for service..The Sales Department does such a great job and you leave feeling like you made a great purchase and then you need service and it's a total let down. At this point how I feel is I wish I could give this truck back to them and take back my trade.
Other Employees Tagged:
- Chris B.
This was my first purchase at Phillips and Anthony McNamara was our salesman. Anthony did a great job explaining the features of the 2016 Silverado during an extremely busy week for the dealership! I definitely recommend Anthony and Phillips. The service department was outstanding when I had some extras added on at a later date!