My family’s experience working with Rod Durden over several years has been exceptional! My father and sister purchased vehicles from him while he was at Toyota. When shopping for another Lexus, I naturally went to none other than Rod. Most recently, my daughter bought her first car at the Mercedes-Benz of Silver Spring. Through each transaction, Rod was very knowledgeable, informative, personable, and professional. Simply put-he’s the best!
"GREAT CUSTOMER SERVICE!!!!"
I highly recommend Mercedes-Benz of Silver Springs due to the outstanding customer service I received. The service at this dealership certainly exceeded my expectations. In no way were the salesmen pushy and not once did I feel pressured into purchasing my vehicle. I am a customer who traveled from PA to Maryland to purchase my dream car and the Sales Manager, Khalil Nuri, answered or returned each call/email up to the day of my visit. Rob Durden was my salesman when I arrived and he was such a pleasure to work with. He is very knowledgeable about the vehicles, he was able to answer questions my fiancé and I had and offered his advice. When it came down to talk financing, Terry in finance helped finalize my purchase. Since leaving the dealership, Rod has followed up with me multiple times to see how things were with my new car and to see if I had any questions. I’m so happy with my experience with this dealership and even more happy to be in my new Benz! Thank you so much!!
This dealership and their team is amazing ! They were consistent and determined to get me in my first car ! Rod has sold my whole family cars and when it was my time he stopped at nothing to make sure I got exactly what I wanted even when it seemed like a needle in a hay stack. With the help of Terry in finances to make sure everything was lined up as soon as I walked in the door to get me on the road in my dream car ! Excellent customer service, will recommend to everyone looking for their new Mercedes Benz !
"Well Organized and Great Customer Service"
Rod was very helpful throughout my purchasing process. He was able to get me the certified pre-owned vehicle that I had my eye on with no conflict. He gave me the data I wanted about the vehicle, as well as my financing options before meeting with the financial consultant at the dealership. After the purchase, Rod made sure to follow up with me concerning one issue I had with the vehicle and gave me multiple follow ups to ensure that I was in the right hands. I would highly recommend Rod and the team at MB of Silver Spring.
"Great experience! "
Excellent buying experience and felt I was treated like a queen. Mr. Lovence went above and beyond to make the purchase experience of my first Mercedes-Benz the best!! Thank you - I am so grateful.
"Very Pleaant Experience with this dealership"
I drove from Delaware and was paired up with AJ. I was very pleased with the services from the AJ , Carlos, and Terrance.
"Unsurpassed Customer Service "
- Kay Med
I’m a seasoned buyer and vey hard to please and my sales consultant Rod Durden by far was the most knowledgeable and professional salesman I’ve ever dealt with. He wasn’t just nice. He really knows his product and genuinely goes the extra mile to get you in the vehicle you want.
Have been buying cars for years & I must say this was one of the best car buying experiences that I have ever had, Working with Celestine Lovence was a joy & I love my new car. Knowledge, Experience and Warm Customer service makes a true difference.
"Excellent service from sales person: MRr. Celestine Lovence"
I issued an excellent rating because of the courteous and professional service extended to me and my husband by Mr. Celestine Lovence. He was knowledgeable but not at all overbearing. It was a pleasure to do business with him.
"I have a great experience Silver Spring Mercedes-Benz! "
I have a great experience Silver Spring Mercedes-Benz! Especially, I appreciate Rod Durden and Jay! They are really dedicated care about customer and work so hard and make it happen! I highly recommend Rod Durden and Jay!