"I am quite satisfied with the sales, dealership and the car."
Ty Gould, at Mercedes-Benz of Silver Spring, Maryland provided me with the best of service. He did everything and more to help familiarize me with my new Mercedes-Benz. He is a true professional. He is knowledgeable and he is always responsive. The dealership is fortunate to have such an employee.
My buying experience was amazing. They made me and my family feel at home and offered us a great deal. My next car will definitely be brought at this car dealership.
"Great Experience! "
Great to work with. Celestin Lovence is the best! We were able to get the price of the car we wanted. The car and color combination we was available on the lot and the car is beautiful. Awesome car buying experience.
Second time at this dealership, same wonderful experience. Jay the manager was very professional and flexible and he hooked us up with a great sales associate, Rod Durden who made sure that our vehicle transaction was flawless. We live in VA, but will always go the extra mile for great customer service. Thank you!!!
"Excellent Service "
The experience in purchasing my vehicle was very professional & my sales person Mohammad Talayi was knowledgeable & patient in responding to all my many questions. Terry in Finance was helpful & patient with finalizing things. I would recommend this dealership based on my dealings with these two professional individuals.
My family’s experience working with Rod Durden over several years has been exceptional! My father and sister purchased vehicles from him while he was at Toyota. When shopping for another Lexus, I naturally went to none other than Rod. Most recently, my daughter bought her first car at the Mercedes-Benz of Silver Spring. Through each transaction, Rod was very knowledgeable, informative, personable, and professional. Simply put-he’s the best!
"GREAT CUSTOMER SERVICE!!!!"
I highly recommend Mercedes-Benz of Silver Springs due to the outstanding customer service I received. The service at this dealership certainly exceeded my expectations. In no way were the salesmen pushy and not once did I feel pressured into purchasing my vehicle. I am a customer who traveled from PA to Maryland to purchase my dream car and the Sales Manager, Khalil Nuri, answered or returned each call/email up to the day of my visit. Rob Durden was my salesman when I arrived and he was such a pleasure to work with. He is very knowledgeable about the vehicles, he was able to answer questions my fiancé and I had and offered his advice. When it came down to talk financing, Terry in finance helped finalize my purchase. Since leaving the dealership, Rod has followed up with me multiple times to see how things were with my new car and to see if I had any questions. I’m so happy with my experience with this dealership and even more happy to be in my new Benz! Thank you so much!!
This dealership and their team is amazing ! They were consistent and determined to get me in my first car ! Rod has sold my whole family cars and when it was my time he stopped at nothing to make sure I got exactly what I wanted even when it seemed like a needle in a hay stack. With the help of Terry in finances to make sure everything was lined up as soon as I walked in the door to get me on the road in my dream car ! Excellent customer service, will recommend to everyone looking for their new Mercedes Benz !
"Well Organized and Great Customer Service"
Rod was very helpful throughout my purchasing process. He was able to get me the certified pre-owned vehicle that I had my eye on with no conflict. He gave me the data I wanted about the vehicle, as well as my financing options before meeting with the financial consultant at the dealership. After the purchase, Rod made sure to follow up with me concerning one issue I had with the vehicle and gave me multiple follow ups to ensure that I was in the right hands. I would highly recommend Rod and the team at MB of Silver Spring.
"Great experience! "
Excellent buying experience and felt I was treated like a queen. Mr. Lovence went above and beyond to make the purchase experience of my first Mercedes-Benz the best!! Thank you - I am so grateful.