"5 Star service "
Buying a car can very stressful but, Kyle was very patient and explained everything in details. Terry and Stacey both were excellent sales members and i never felt pressured or pushed into anything. This is my second car i purchased from Suntrup and I would definitely recommend this dealership.
"sales man wont return phone calls, continuous problems."
I purchased a car 2013 dodge dart from suntrup Nissan paid cash, 9100.00.in October 2016. The high beam was out so I took it in to have it fixed and they said I needed a wiring harness. That needs to be ordered. so Then the service manager tells me that the tires are bald and there is no skid plate on the car nor had they done a multi point inspection, which should have been done. , So during the next week I get pulled over by a state trooper and he wants to know why my reverse lights are blackend out? I don't know I just bought the car. Well. Turns out suntrup passed my car for an inspection that should not have been passed as he tells me he can fine the dealer for passing an inspection that should not have passed. I take the car in to have the stuff taken off the reverse lights off and they can't remove the paint so they have to redo the back end so it took a week to get the stuff in to fix the reverse lights, so my car sat for a week collecting sap from a tree. I took it in another time to have different tires put on the car, then they wanted me to bring it in again for the skid plate, told them I'm not taking another day of vacation to bring it in. So the salesman terry Crowley came to my work to pick it up to bring it in again and terry came to my work again so they could fix the wiring harness. Sigh, to many problems for a car. Now I need another wiring harness and the dealer tells me its a 675.00 part. I've been trying to get a hold of the salesman and he wont rerun my calls, I wanted to know if there is a warranty for the harness they replaced. One more thing, they I think tried to clean the seats, because I didn't notice the stains on the seats. Looks like something was spilled on them. I think they appeared when they dried. Just a bunch of hassle. It would be nice if they would just make things right. And now the keyless remote stopped working even after I bought a new battery,
"Excellent Experience with Terry and Scott"
- Leigha S
I bought my Nissan from Suntrup at the recommendation of my parents who have had a great experience with several of their vehicles over the years. Both the sales and service departments have consistently gone above and beyond to ensure I am well taken care of. Specifically, Terry C. in sales and Scott K. in the service center have both far exceeded my expectations for excellent customer service. I would highly recommend Suntrup!
Other Employees Tagged:
"very quick and pleasant"
- very happy 5340
The people at suntrup were very pleasant to work with.My grandaughter and I were looking for a car for her and after a few questions Mr. Terry Crowley could not have made my life any easier.It seemed that after those few questions he knew exactly what we were looking for. Also Kyle ketcherside made the finance side of the transaction quick and simple.I have purchased a lot of cars in my time and I can honestly say this was by far the best and easiest experience ever.Yes I would go back to these guys in a heartbeat,and will recommend any and everyone I know who is looking for an automobile.
Suntrup Nissan is hands down the worst dealer I have ever worked with. Know everything bad that you hear about dealers? Suntrup pretty much does them all. They basically have a "screw the stupid customer attitude" once they have you locked into a deal.
"Changed my attitude about car dealers"
We found ourselves at Suntrup talking to Terry after totaling my car and needing a replacement. We weren't too hopeful we'd find something at a reputable dealer in our price range and had pretty much decided we'd be buying something cheap on Craigslist. However, Terry found us a great Toyota Highlander that I absolutely fell in love with. We test drove it and both really wanted the vehicle but we also wanted to look at one more car the following day. Terry didn't pull our leg or make a big deal of the fact that we weren't purchasing that evening. He was very straight forward and respectful of our budget. We found ourselves back at Suntrup buying the vehicle we loved at a great price, and all while being treated with kindness and respect. We will probably be looking to replace our 2nd vehicle soon and will absolutely give Terry an opportunity to earn our business again.
"Used car experience/future customer"
- Debbie F
I want to thank Terry and Todd for all their help and time. Although we did not make a purchase, we will definitely return in the future. We were working with a very tight budget and they gave us patience, a fair price and provided great options. The cars were in excellent condition. Had it been another time/situation, we would have definitely bought from Terry.
Other Employees Tagged:
"Great experience, Terry Hildebrandt was very helpful in..."
Great experience, Terry Hildebrandt was very helpful in consideration to my specific situation. I had a trade-in and was pleased with my allowance. will recommend.
"Terry Crowley was by far the best salesman I talked with..."
Terry Crowley was by far the best salesman I talked with when purchasing my car. He was not only friendly and easy to talk to, but he was also straight forward. I had visited other dealerships before I came to Suntrup Nissan and they all gave me plenty of their time until I told them I was going to look at other dealerships before making a final decision. Other dealers wouldn't talk with me about price negotiation until I committed to them. Terry worked with me from the beginning. It was clear he was serious about getting my business.
The fact that he was straight forward was a huge reason I bought from him. Other dealers wanted to me drive back and forth to talk with them but Terry was serious from the beginning and didn't want to waste my time. He got me a great, fair price and made me feel appreciated the whole time.
I cannot say enough great things about my experience. I would recommend Terry from Suntrup Nissan to anyone (and I plan to) and I plan on going back to him for future purchases.