I bought a car here almost two years ago and traded it in to upgrade, as my situation has recently changed. I dealt with Terry and she was fantastic. She showed me multiple different cars and never tried to pressure me toward any of them. We test drove four different cars and I loved the last one so much, which she said was her favorite car on the lot. The only reason I gave four stars instead of five is becasue the finance person I had, Brian, was very forceful and disrespectful towards me. I am a woman in my 20s and went through the process by myself. He got nasty with me and raised his voice when I told him I was not interested in purchasing some of the upgrades he was trying to sell me and actually would not move on with the deal until I agreed to the extended warranty. If Terry hadn't been so awesome and I didn't want the car I purchased so badly, I would've walked out of there and never went back. I would recommend this dealership overall, just not the finance officer, as every other person I interacted with was very pleasant.
- 1107 jule
I went to Spitzer because Terry Gotta invited me in, she took me right to the car I wanted and due to my time restraint she got Renee to help so they both could tag team and get me done in time for my grandsons baseball game. Terry is so professional and friendly and never pressured me just wanted me to be happy with my purchase.
I went to Spitzer seeking my first car purchase in 15 years. I was extremely happy with the attention and assistance afforded to me by the salesperson, Terry Gott, as well as the manager, JR. I was permitted to test drive several vehicles that caught my interest before deciding on a 2014 Buick Encore. The subsequent deal which I was offered by Ms. Gott was better than I expected and the purchase/finance paperwork was handled quickly and with excellent detail. Contrary to my expectations the entire process was handled quickly and with a minimum of stress.