"I had an issue that I addressed to management and they..."
I had an issue that I addressed to management and they responded immediately. The Service Department jumped into action and quickly solved the problem. Tom Lood reached out to me as did Cindi Link. Cindi kept me up to date each step of the way until the problem was solved. Thank you again for showing me why Mercedes is best in class.
"Great customer service. Terry was very nice, prompt and..."
- FRANK.SAMUEL Verified Customer
Great customer service. Terry was very nice, prompt and took care of my needs.
I wish you could apply 2 coupons versus 1. I had a $25 coupon that I could not apply as I had already used the Service A special.
"They have earned my business after my Dec 14 visit...."
They have earned my business after my Dec 14 visit. Terry Stailey and Cindi Link are top notch and professional. They fixed all the issues I had on my GLC300 that MB of Chicago did not fix or explain. Even though I’m going 17 miles out of my way, it will be worth the extra miles to use Autohaus on Edens for any further service I need.
"Terry was great, kept me updated with issues and what..."
- Seguni Verified Customer
Terry was great, kept me updated with issues and what needed to be done immediately and what could be deferred to the next service - scheduling was easy - loaner was clean - highly recommend the service dept.
"Service experience was excellent.Communication was..."
- TKARABETSOS Verified Customer
Service experience was excellent.
Communication was great
System documentation emailed to me was impressive.
Communication concerning issues with my car was in point as well.
We will see about the car repairs.
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