"Actual pleasant car buying experience"
Tommy was absolutely wonderful to work with. Even without the best credit he worked super hard to not only make me feel comfortable but make sure I was able to get in the truck I wanted. I will definitely be back and recommend to anyone who's looking for a dealer who actually cares.
"Sadly...after 4 new car purchases - I will never return!"
I have purchased my 4th, and last, vehicle from this dealership. I take full responsibility for this last purchase, I asked them to run numbers, I listened to the pitch about my warranty being up on my 2016 and I needed new tires and yep...I signed the paperwork on a 2018. I made a rash decision and regretted it AS I was driving off the lot. I traded in a perfectly good vehicle, TOTALLY loaded for a basic car that doesn't have crap. I got screwed by the finance guy, paying well over 2% more in interest. They kept telling me "my warranty was up so this is the best thing to do". No...the best thing is to sell me a new warranty. ......not downgrade my vehicle. So...I cry for 3 weeks. I walk back in 20 days later with tears in my eyes and basically beg them to somehow get me back into my 2016 Challenger. Tommie Mack writes down some information, steps away for 10 min. and comes back and say's for $10,000.00 they can put me back in my 2016. I left. I will drive what I have purchased. Everyone has ALWAYS complimented my cars. I have always thanked them and let them know where I purchased them from. I do get compliments on this one. I tell them I hate it and I share my experience. It dawned on me. When I went back to see if I could get back into my 2016 and they shot me down in 10 minutes - NOT ONCE WAS I ASKED WHAT CAN WE DO TO POSSIBLY WORK SOMETHING OUT FOR YOU? Pity...because every day when I get in this car I tear up...then I get angry. I have learned though. And I will share...the whole story. And it all began with an oil change.
"First time car buyer"
- Chicken mamma
This being the first time, by myself, buying a car, I was a bit nervous. Bernie Baker made me feel at ease and worked with me to make the experience a pleasant one.
"Very pleased with my buying experience. "
This is the 3rd vehicle I have bought from Mike Connor. It will not be my last. He gives great service and fair pricing everytime.
My purchase was very efficient and the dealer without hesitation worked with my financial needs to make the sale work for everyone. I will return for future car purchases.
"The most relaxing vehicle buying experience I've ever had"
- Reginald m carter
My salesman got me the vehicle I wanted at à price I could afford and showed me best way to go about doing it he made me feel very relaxed and confident that he was working for me I would recommend this dealership to anyone
"Great customer service "
- Happy Customer
The employees where friendly, helpful, willing to answer my questions, and patient. I look forward to doing business with them again. I highly recommend you buy your next vehicle from them.
"New Jeep Purchase"
The dealership should inform the customer that when stating your tradein would be paid off only later to find out you are upside down in your loan due to money carried over from a previous loan. I did realize I would be upside down by $5000.00 when signing the contract but I was not informed prior to my purchase. My salesman was great as always; but I am disappointed with my loan.
"great experience "
- Terry Senesac
Tommy Jackson was a pleasure to work with. I came in at closing time and he stayed late to get a good deal on my new Challenger. Thanks, Terry Senesac
Other Employees Tagged:
"My Best Vehicle Buying Experience Ever"
I'm 56yrs old with 11 new vehicle purchases under my belt. Over the years I've come to think of buying a new vehicle much the same as I do a trip to the dentist - a painful necessity - anything but easy & stress free.
However this was the easiest, most stress free, no pressure purchase I've ever had. Our Salesman, Mike Crook (Really... Crook! lol), honestly seemed more interested in getting us into the right vehicle for our needs than in moving company stock or meeting his monthly number. He listened to what we had to say: why we were looking; what we needed; what we thought we wanted; and what we wanted to spend. He asked the right questions about what was most important and he made sensible & reasonable recommendations. He showed us/tested drove what fit and didn't push us towards things that didn't. We made several trips to/from the dealership deliberating, and I suppose Mike could've gotten frustrated with us. He even joked "They'll think I'm not doing my job because you keep leaving". But every visit he remained helpful, patient and hospitable like our satisfaction was the most important part of his job. End game: We got everything we needed & wanted; well under sticker and several hundred below the Internet-Price, plus what we wanted for our trade.
Also working the finance piece with Terry, was my first buying experience were I didn't feel like I was being badgered into buying something extra I didn't need, want or could afford.
The whole experience became very pleasant. I am recommending Thomson Chrysler Dodge Jeep Ram to several family members in the market to buy.