Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett | Page 29

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
597 Reviews

Dealership Experience

10 yrs, 5 mos

Languages Spoken

English English

4.7

597 Reviews

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597 Reviews of Thomas Hackett

November 16, 2022

Dealership Rating
Employee Rating

Courteous, on time service, great coffee machine, comfortable waiting room, great indoor drop off, thorough. More

by thomasturcic
Recommend Dealer
Yes
Nov 17, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 16, 2022

Dealership Rating
Employee Rating

I made an appointment over the Toyota app and when I got there I was booked in fast. The rep was extra helpful and looked into warranty on my car before processing my appointment. Wait time was average unde More

by Albina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us! We look forward to working with you again in the near future!

November 15, 2022

Dealership Rating
Employee Rating

Always a pleasure coming DCH toyota. The entire staff is always professional and accommodating. Jason in service always shows true professionalism and keeps me up to date while my car is More

by T SUTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 15, 2022

Dealership Rating
Employee Rating

They where great the serivce was on Tim well done. The young lady didn't know about my car but she got the right car. More

by Millie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ciarra Arias

Nov 16, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us, Millie!

November 11, 2022

Dealership Rating
Employee Rating

The staff at DCH are extremely knowledgeable and courteous and treat you respectfully . Everyone I dealt with was extremely professional More

by jtnx61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 09, 2022

Dealership Rating
Employee Rating

This time the tech sent me a video with explanation. Extremely professional on the technical behalf. Thank you again. More

by GOEY12241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kolozy, Ben Carlson

Nov 10, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 08, 2022

Dealership Rating
Employee Rating

Very good with their communication, kept me updated on my car and its status. They were able to accommodate my availability with texting since I was also working but also calls for the bigger updates More

by Erikswingle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera (in Service)

Nov 09, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 08, 2022

Dealership Rating
Employee Rating

I thought I had a problem with my 17 Tacoma. I called Wappingers Falls Toyota and from start to finish it was an excellent experience. The reps on the phone and in person it was great. They fit More

by JohnnyP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2022

DCH Wappingers Falls Toyota responded

Johnny, thank you for the positive five-star review! We're so happy our team could assist you and provide you with great service. We truly appreciate your kind words and look forward to working with you again in the future!

November 05, 2022

Dealership Rating
Employee Rating

Friendly, prompt and professional service. However the issue I brought my car in for has not been resolved. More

by njb215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2022

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Ben Carlson at 845-296-4261.

November 02, 2022

Dealership Rating
Employee Rating

Easy to do business, understanding the requirements i. e. car model features price willing to pay More

by Alissan
Friendliness
Recommend Dealer
Yes
Nov 03, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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