Tim Gilcrease

Service department is lacking big time. Hugely unhappy with this particular location in Vancouver. No call backs and horrible customer service at this location. I had a service appointment Hugely unhappy with this particular location in Vancouver. No call backs and horrible customer service at this location. I had a service appointment today that I had scheduled 3 weeks ago. I had received a mailer from the Hillsboro location and I tried calling the Vancouver location at 7 this morning. I was trying to see if they would honor this coupon from the different location for some money off of the oil change. I left 2 message and the service department, hoping to get a call back. I called three other times to get no answer as well and only got the voicemail option. In the meantime I called again and a lady had intercepted the call, I'm not sure if it was a overflow person or not but she never gave her name. She said that they most likely would not honor the coupon from another Mazda location but she transferred me over to a Jessica to verify. During the transfer my call conveniently got disconnected. I called back and she transferred me to Jessica's voicemail and I left a message for her to call me back to see if this coupon could be honored. When I didn't get a call back from her I called again and the same lady got on the phone and transferred me to McKayla's voicemail where again, I left a message. So three different places I had left messages with no call back whatsoever. Why even bother having a voicemail system if you aren't going to follow through on messages that people leave. I would rather be told specifically that the coupon is not being honored to wondering if it would be honored or. I ended up canceling the appointment due to the lack of communication at the Vancouver location. We are going to go to the location that was on the mailer now. I would rather drive 30 miles and be appreciated for my patronage. This location I would never recommend to anyone. More

Helpful 0

Report | Print

A fantastic dealer who cares about their customers and the cars they sell. I will recommend them anytime thank you ron pfeifer. the cars they sell. I will recommend them anytime thank you ron pfeifer. More

by Ronlin6819 Verified Customer Verified Customer

Helpful 0

Report | Print

Detrik was very helpful with my service. He got me in quickly and my car was done timely. He let me know what else needed to be done with my car and even had quotes ready. Best service!! He got me in quickly and my car was done timely. He let me know what else needed to be done with my car and even had quotes ready. Best service!! More

by rylee.lambert Verified Customer Verified Customer

Helpful 0

Report | Print

They were very nice at the counter,I waited there for service to get done it was very clean and comfortable.The time they took for service for my car I thought was very good. Thank you Mazda service to get done it was very clean and comfortable.The time they took for service for my car I thought was very good. Thank you Mazda More

by tltglb Verified Customer Verified Customer

Helpful 0

Report | Print

Going into the dealership for the first time was a bit nervous, but my experience was great and a few days later I drove away in a great car which I love. Thank you so much! nervous, but my experience was great and a few days later I drove away in a great car which I love. Thank you so much! More

by finnerjake.eva Verified Customer Verified Customer

Helpful 0

Report | Print

Detrik is very thorough with his work. .. he's very good at keeping the customer informed of the progress... .. he's very good at keeping the customer informed of the progress... More

by Cooksey4473 Verified Customer Verified Customer

Helpful 0

Report | Print

Fast, great service as always and the guy working the check in desk was awesome! check in desk was awesome! More

by duckydyer Verified Customer Verified Customer

Helpful 0

Report | Print

Too bad I don’t know the name of the customer service representative that took my car in, took care of my lift rides, kept me informed of status of service. He was great! The entire team was knowledgeabl representative that took my car in, took care of my lift rides, kept me informed of status of service. He was great! The entire team was knowledgeable and kind. Thank you 🙏🏻 More

by PH Verified Customer Verified Customer

Helpful 0

Report | Print

They have always taken great care of me and my car! Friendly and fast service. Friendly and fast service. More

by Josh Holland Verified Customer Verified Customer

Helpful 0

Report | Print

Staff was friendly, helpful and very professional. I’m pleased with the work and the price, and will definitely return. I’m pleased with the work and the price, and will definitely return. More

by JesseDurell Verified Customer Verified Customer

Helpful 0

Report | Print