Berglund Luxury Roanoke
Roanoke, VA
916 Reviews of Berglund Luxury Roanoke
Had a complete misunderstanding with Range Rover Roadside Assistance and Berglund Luxury of Roanoke. It was everyone's understanding that Roadside Assistance was taking care to reunite the vehicle with the o Assistance and Berglund Luxury of Roanoke. It was everyone's understanding that Roadside Assistance was taking care to reunite the vehicle with the owner. Well the dealership after jumping through hoops made this happen. Just was to THANK TOM SLOAN and BRENNAN VILE for ,making this happen. The reason this customer prefers this dealership is the SERVICE. Anyone anywhere can sale you a vehicle and its the greatest day ever. But returning customers come back due to Service. Also, Tom Sloan THANK YOU for your SERVICE to this country, I truly hope that Range Rover Roadside Assistance reimburses for the reunite cause its the right thing to do. In the future anyone getting Roadside Assistance before anything make sure the dealership and Roadside Assistance is on the same page is all cause the cost should not be on the dealership!! More
I bought 2 E 350 from Berglund, and I felt screwed by them because of what I consider a gouge on pricing. My first one they put a premium charge of $2,000 on it. The second one I bought because it had m them because of what I consider a gouge on pricing. My first one they put a premium charge of $2,000 on it. The second one I bought because it had more of the options ( 2) that I wanted. That cost me 15,000 for the trade in of my 2022 E 350 with about 5,000 miles on it. I sold the second E 350 to Berglund which they discounted because they said they do not put used cars on their lot with over 10,000 miles. But as of 12/03/22 there were five Mercedes on their lot with over 10,000--they lied to me. I will never buy another car from Bergund. In addition, they were going to wholesale my 2nd car since it had 11,000 miles on it.. They wholesaled the car so they would not have to tell a buyer what was wrong with the car, which Berglund tried to fix but could not. These were factory problems. More
Took my 2012 Jaguar in for an oil change and described a chronic HVAC problem. Brennon and the service technician diagnosed a likely cause, recommended a fix, ordered the parts, and installed when the parts chronic HVAC problem. Brennon and the service technician diagnosed a likely cause, recommended a fix, ordered the parts, and installed when the parts came in. System now working fine thanks to their proactive work. More
Worst and most incompetent service department I have EVER worked with. 3 times left my car for SCREAMING brakes “ there’s nothing wrong with them” ( tell that to the people who are terrified when I stop behi worked with. 3 times left my car for SCREAMING brakes “ there’s nothing wrong with them” ( tell that to the people who are terrified when I stop behind them). Had my car 19 DAYS and when I came to pick it up the issue they did acknowledge, requiring replacement parts is STILL BROKEN!! Also MERCEDES BENZ OF ROANOKE (they are one in the same). More
Everyone in this group was awesome. Amazing communication and spectacular follow up. Would definitely recommend to anyone seeking a great value and service. Especially recommend Brian and Wayne. and spectacular follow up. Would definitely recommend to anyone seeking a great value and service. Especially recommend Brian and Wayne. More
Excellent Service I was able to schedule service for my Volvo based on my availability. As promised at scheduling a courtesy vehicle was ready and waiting for me when I I was able to schedule service for my Volvo based on my availability. As promised at scheduling a courtesy vehicle was ready and waiting for me when I arrived at the dealership. Tim was efficient and so pleasant to work with. I appreciated how flexible he was my schedule. Excellent service. Thank you. More
Always professional and helpful...Addresses the problem Always professional and helpful... Addresses the problem with attention to my time and convenience. He looks for best cost option and what is covered Always professional and helpful... Addresses the problem with attention to my time and convenience. He looks for best cost option and what is covered by warranty. More
Disorganized. Inconsistent. Routine car cleaning & detailing took 1 month to resolve. A second key (by contract) was never provided even after repeated inquiries. Salesman invo Routine car cleaning & detailing took 1 month to resolve. A second key (by contract) was never provided even after repeated inquiries. Salesman involved was terminated and dealer provided no alternate POC. Zero follow-up/support for the extended warranty. More
Good Service ! Tim is very friendly and knows the Volvos well. He has been with the company for a long time and gives you a feeling of confidence in his recommendati Tim is very friendly and knows the Volvos well. He has been with the company for a long time and gives you a feeling of confidence in his recommendations. More
EXCELLENT CUSTOMER SERVICE Everybody was very attentive and very polite and provided me and my car with personal touch and excellent customer service! Tom Sloan and Brennon Viel Everybody was very attentive and very polite and provided me and my car with personal touch and excellent customer service! Tom Sloan and Brennon Viele are truly assets to your Company. More