Ford of Kirkland

Sales person Nick was attentive and helpful, and we believe we ended up with a fair deal on a beautiful car. He helped us all the way through-and Alberto In the service department, was also quite wonde believe we ended up with a fair deal on a beautiful car. He helped us all the way through-and Alberto In the service department, was also quite wonderful.. More

I used to be a true to the dealer kind of person, they will take care of you and your car since you have been working with them for over 20 years. That was until I visited the service center for a transmi will take care of you and your car since you have been working with them for over 20 years. That was until I visited the service center for a transmission flush. I was told that my transmission needed to be rebuilt and a new transmission cooler for my car at 86k miles. The estimate was over $10k with sales tax. It was very heart breaking when you did everything right. You bought a certified pre-owned, purchased maintenance and service package and bumper to bumper warranty for another 8 years. Unfortunately my extended coverage expired quite a while ago. Also found out that unless the routine maintenance calls out to look at something specific, unless you write a note that you think that something is not working correctly, they will not add to their checklist. After thinking about the costs of the new transmission, I thought I should get a 2nd option. We took the car to a brand named transmission company, and after all the inspections and driving my car, it was determined I only needed a transmission flush and should be good to go. So $500 instead of $10k, I am very disappointed that the service center really did not really look into the my concerns and diagnose the car, even though I was charged the diagnostic fee. I feel like I can no longer trust their recommendations and that is really a bummer. I am really disappointed that we are ending our 20 year relationship with this dealer. I will take my monies to someone who does right by their customer. Thanks for the good years, and we wish you the best. More

I had scheduled a service appointment for my 2015 Ford Escape at Ford of Kirkland. However, I got the date wrong initially. I inquired with the Advisor, Tony, if it would be possible to leave my car anywa Escape at Ford of Kirkland. However, I got the date wrong initially. I inquired with the Advisor, Tony, if it would be possible to leave my car anyway. He informed me that while it was possible, it would take a week for them to even inspect the car and likely another week to complete the necessary work. When I asked about the possibility of a loaner car, he said they couldn’t provide one. As a result, I decided to cancel the appointment. After perusing the reviews here, I feel relieved about my decision to cancel. I don’t attribute this subpar service to the advisor; rather, I hold Ford responsible. The takeaway from this experience for me is to reconsider purchasing another Ford. It seems that once you buy a new car from Ford, you’re left to fend for yourself when it comes to servicing it. More

Nick Miller helped me get a good deal on a car I’d been shopping for over the last 5 months. He even came in on his day off to get it done. He was a blessing! shopping for over the last 5 months. He even came in on his day off to get it done. He was a blessing! More

I worked with Nick and Tyler to get my new Escape. I couldn't have chosen a better team. Thanks so much I couldn't have chosen a better team. Thanks so much More

I was looking for a new 2024 Ranger. Wanted to validate getting a Ranger vs. F150. I had already been in touch with Karson via email and he had been very helpful. So when I went to the Wanted to validate getting a Ranger vs. F150. I had already been in touch with Karson via email and he had been very helpful. So when I went to the dealer I worked with Karson to do a test drive of the F150 with the features and color I was interested in. He was very helpful, answered all my question, and we got to do a test drive. I ended up buying the F150 and Karson ensured it was a great process and done in a reasonable amount of time. I really liked how he was helpful vs. pushy - making it easier to make the final decision. More

From start to finish, the experience was very easy and I feel that it did not take very long. The staff was great, Nick was especially good to us during the whole transaction. I would recommend Ford of Kirk feel that it did not take very long. The staff was great, Nick was especially good to us during the whole transaction. I would recommend Ford of Kirkland. More

Very nice exp at Ford of Kirkland Very few customer parking spots, I almost left Salesman Nick was great!! Showed me the truck I wanted, no xx, got me a great deal All in all great experience!! parking spots, I almost left Salesman Nick was great!! Showed me the truck I wanted, no xx, got me a great deal All in all great experience!! More

I have been working to try and get a repair on my car for month. My initial appointment I pre paid for the part I was told I needed. Waited 2 months for a response. Finally called in and told the part was av month. My initial appointment I pre paid for the part I was told I needed. Waited 2 months for a response. Finally called in and told the part was available. Scheduled an appt. The car sat for 2 days without review in the shop, only to find out they ordered the wrong part. They told me they would refund the erroneous part a month ago. No phone call follow up and no response from management. I’d like my money back and will go elsewhere. They are non responsive to scheduling calls, updates on status of cars or follow through. This has been going on for nearly 6 month! My car has been in several times and no action taken not even on a basic recall to fix chrome stickers on my automatic window buttons. More

In my year of car shopping, I finally found a dealership that wasn’t aggressive or condescending (especially towards women which still happens, shockingly). The hassle and hustle of car buying is so very re that wasn’t aggressive or condescending (especially towards women which still happens, shockingly). The hassle and hustle of car buying is so very real but my experience was positive at Ford of Kirkland! I had so many questions and was apprehensive but Nick Miller was respectful, informative, and provided the space to make the decision to finally buy a car! And! The sales manager, Darryal Griffin, was also the same. I didn’t feel like I was being pushed or suckered into signing. Overall, a great experience. More